topic Updating a product in _Ask A Question for Item Management (IM)

Updating a product

Marie-Eve — Fri, 03 Mar 2023 16:56:14 GMT

Hi, I began our firts "item managment" product yesterday. And today, when I come back to the product, I don't see the "save, validate" menu. I want to add informations for that product. How I do that? Thanks!

Re: Updating a product

Marie-Eve — Fri, 03 Mar 2023 18:13:46 GMT

I logout and come back and the menu is there. 🙂

Re: Updating a product

CommunityJedi22 — Fri, 03 Mar 2023 18:52:59 GMT

Hello @Marie-Eve that is very unusual but I am glad it is working for you now.

Re: Updating a product

ViloreSAT — Thu, 21 Nov 2024 18:44:08 GMT

Hello,

I have been updating the errors in item management according to the GTIN, however there were some products that had been removed from the Synchronization Errors, and they were already resolved.About two days later they returned, and I have reviewed the information and it seems to be fine. Can you help me check why this situation happened?

Re: Updating a product

Val — Thu, 21 Nov 2024 19:08:32 GMT

Hello @ViloreSAT and welcome to the customer community. Thanks for reaching out

Different retailers may have slightly different item update requirements. Can you please help us with the retailer(s) and the Item(s) ID(s)/ GTIN(s) this has happened for so that we may take a look and assist further?

Thank you!