topic Re: Stalling in _Ask A Question for Item Management (IM)

Stalling

areule — Wed, 01 Mar 2023 15:37:47 GMT

Good Morning - It seems that IM is stalling again when validating. Is anyone else having this issue? I had to log out and log back in to confirm the changes validated correctly.

Re: Stalling

CommunityJedi22 — Wed, 01 Mar 2023 15:45:57 GMT

Hello, @areule I am not seeing those delays and checked with our support team and not hearing any other customer feedback yet. Can you describe what you are seeing?

Re: Stalling

areule — Wed, 01 Mar 2023 15:53:28 GMT

Hello - it is doing nothing - when you validate, the circle spins for 1 second, then all is grey

Re: Stalling

CommunityJedi22 — Wed, 01 Mar 2023 16:04:16 GMT

Hello, thank you for that example. That response is from Kroger (CIC999) indicating the item you published is not one they are requesting from you. Anytime you see CIC999 that is a custom message from your trading partner that you published to vi IM.

Re: Stalling

areule — Wed, 01 Mar 2023 16:26:31 GMT

Maybe I attached the wrong image - this was validating Wakefern Foods playlist

Re: Stalling

CommunityJedi22 — Wed, 01 Mar 2023 16:29:08 GMT

Thanks. Can you provide another screen cap? I still do not have anyone else running into this issue yet and reporting to Tech support or in the community. Not to say you are not but we are not able to replicate it.

Re: Stalling

areule — Wed, 01 Mar 2023 16:34:16 GMT

Here is the screenshot from when Saving

Re: Stalling

areule — Wed, 01 Mar 2023 16:34:51 GMT

Here is the screenshot when validating, if it goes through at all

Re: Stalling

CommunityJedi22 — Wed, 01 Mar 2023 16:35:26 GMT

@areule Thank you but that appears to be the same attachment.

Re: Stalling

areule — Wed, 01 Mar 2023 17:17:30 GMT

Re: Stalling

areule — Wed, 01 Mar 2023 17:42:09 GMT

And now when clicking on the GTIN from Recipient Responses, it is a blank screen

Re: Stalling

CommunityJedi22 — Wed, 01 Mar 2023 18:17:52 GMT

Hello @areule We checked on our end and are not able to replicate this behavior. I asked our technical support team to reach out to you directly to ascertain whether there are any bandwidth or other issues impacting your experience today.