topic Re: IM Hangup in _Ask A Question for Item Management (IM)

IM Hangup

areule — Tue, 28 Feb 2023 18:01:32 GMT

Is anyone else having issues with IM hanging up, or otherwise being delayed? (and yes, I have cleared my cache, as I was told to do that the last time this happened) - Nothing coming up in my worklist, after publishing 172 items to my customer.

Re: IM Hangup

ATsatchell — Tue, 28 Feb 2023 18:11:53 GMT

We are experiencing slowness and connectivity; I have cleared my cache also.

Re: IM Hangup

areule — Tue, 28 Feb 2023 18:12:35 GMT

And you are still having issues?

Re: IM Hangup

ATsatchell — Tue, 28 Feb 2023 18:18:32 GMT

No, it appears to be back up. How about on your end?

Re: IM Hangup

areule — Tue, 28 Feb 2023 18:27:17 GMT

Yes, it seems to be back up

Re: IM Hangup

CommunityJedi22 — Tue, 28 Feb 2023 18:36:54 GMT

Hello team. Thank you so much for reaching out and collaborating in the community. I love seeing this and wish it was under better circumstances. While this was occurring, I saw a note where we had an issue with items listing correctly in IM. I suspect you experienced the "hangup" you described while that was occurring for a few minutes. I apologize. Please let me know if you continue to see this issue.

Re: IM Hangup

areule — Tue, 28 Feb 2023 18:39:37 GMT

Thank you Jedi for replying

Re: IM Hangup

ATsatchell — Tue, 28 Feb 2023 18:40:56 GMT

Thank you!

Re: IM Hangup

CommunityJedi22 — Tue, 28 Feb 2023 18:45:51 GMT

You are all welcome...Thank YOU for your patience and collaboration.

Re: IM Hangup

areule — Tue, 28 Feb 2023 18:47:39 GMT

I have to be honest Jedi, patience is wearing thin, as projects increase and as slow downs seem to happen when there are many users on the platform in the afternoon. Whatever you can do to help alleviate the constant slow downs would be greatly appreciated.

Re: IM Hangup

CommunityJedi22 — Tue, 28 Feb 2023 18:49:18 GMT

@areule Thank you for your feedback. I will share this with my leadership and with our Product team.