topic Re: Unable to log into 1WS Preprod - authorization error in _Ask A Question for Item Management (IM)

Unable to log into 1WS Preprod - authorization error

LeslieH — Tue, 21 Feb 2023 18:56:16 GMT

All,

None of us are able to access our target market catalogs in 1WS pre-prod - we are experiencing an authorization error. I checked User Admin & that still shows our access is valid. Please can you share an ETA?

I can log into IM, I just cannot navigate/open a target mkt catalog - both CA & US fail with same access authorization error.

thankyou !

Re: Unable to log into 1WS Preprod - authorization error

CommunityJedi22 — Tue, 21 Feb 2023 19:06:27 GMT

Thank you, @LeslieH . We are looking into this. Can you confirm that you experience this issue when you log into one GLN successfully but when you try going to another that you have UMA cascaded access to the error occurs?

Re: Unable to log into 1WS Preprod - authorization error

LeslieH — Tue, 21 Feb 2023 19:10:15 GMT

Right, I log in successfully to our corporate GLN & then navigate by dropdown to specific Target Market GLN & I get this screen:

I cannot select any TM to navigate to.

Re: Unable to log into 1WS Preprod - authorization error

CommunityJedi22 — Tue, 21 Feb 2023 19:11:29 GMT

Thank you, Leslie. We are getting this to our technical leads immediately.

Re: Unable to log into 1WS Preprod - authorization error

LeslieH — Tue, 21 Feb 2023 19:12:17 GMT

thanks very much ! Production IM is working fine - I can log into corporate GLN & then navigate successfully to any GLN.

Re: Unable to log into 1WS Preprod - authorization error

CommunityJedi22 — Tue, 21 Feb 2023 21:33:32 GMT

Thanks, @LeslieH . This has made it up to our development team who is investigating and will get back to us.

Re: Unable to log into 1WS Preprod - authorization error

LeslieH — Wed, 22 Feb 2023 02:10:05 GMT

hi All,

just to share, here is the User Admin for my account - I'm clear for 1WS Pre-prod GLN access - I log into the corporate GLN but cannot navigate to a TM catalog:

Re: Unable to log into 1WS Preprod - authorization error

CommunityJedi22 — Wed, 22 Feb 2023 13:23:22 GMT

Thank you, @LeslieH . We are seeing this across other users who have cascaded access in UMA to child GLNs. Our tech teams are working on this and as soon as we have any further updates I will let you know.

Re: Unable to log into 1WS Preprod - authorization error

CommunityJedi22 — Wed, 22 Feb 2023 20:11:05 GMT

Hello, @LeslieH . Our team was able to correct the issue that was creating this behavior. Can you confirm on your end and let me know if you have any other questions?

Re: Unable to log into 1WS Preprod - authorization error

LeslieH — Wed, 22 Feb 2023 21:18:11 GMT

Hi Team

this issue got resolved for us late Tuesday night, per a teammate checking access. I also verified that I can login OK so this issue has been resolved.

thank you for your support - if you could please share Root Cause Analysis on this issue, it would be good to know.

thank you again

leslie