topic Re: Pending Synchronization in _Ask A Question for Item Management (IM)

Pending Synchronization

ManSpecFoods — Wed, 15 Feb 2023 15:40:35 GMT

We are setting up all of our products and all of them continue to show Pending Synchronization. How do we get these items to go through to our recipient?

Re: Pending Synchronization

CommunityJedi22 — Wed, 15 Feb 2023 15:59:00 GMT

Hello @ManSpecFoods and thank you for utilizing our customer community. Can you provide me an example parent level (publication level) GTIN so we can take a closer look for you?

Re: Pending Synchronization

ManSpecFoods — Wed, 15 Feb 2023 21:40:59 GMT

Here is one of them -

Re: Pending Synchronization

CommunityJedi22 — Thu, 16 Feb 2023 13:21:40 GMT

Hello @ManSpecFoods and thank you for the GTIN. That always helps us investigate exactly what you are seeing. I looked at the GTIN and see your publication and republication attempts as you mentioned but you are not generating a CIN message to your trading partner. I looked and noticed there is not a subscription from PFG yet to your GLN which is why your pubs are not processing. I looked at the PFG Implementation Guide and found these steps below. Can you reach out to your contacts and let them know you are ready for a subscription?

Re: Pending Synchronization

ManSpecFoods — Fri, 17 Feb 2023 17:46:51 GMT

Thank you for your help on that. The recipient requested the information but now I'm getting the following message for a synchronization failure

"9999: GLN of information provider/data source is not registered in the Source Data Pool." How can I clear this up and get the items synchronized?

Re: Pending Synchronization

CommunityJedi22 — Fri, 17 Feb 2023 18:38:05 GMT

We just made a quick update on our end. Can you try again and let me know if it is registered?

Re: Pending Synchronization

ManSpecFoods — Fri, 17 Feb 2023 20:09:24 GMT

Where do I go to see if it's registered?

Re: Pending Synchronization

CommunityJedi22 — Fri, 17 Feb 2023 20:29:08 GMT

Can you try sending it again to see if you get that same CIC999 error?

Re: Pending Synchronization

ManSpecFoods — Mon, 20 Feb 2023 13:36:42 GMT

I republished the items but am still getting that error message.

Re: Pending Synchronization

CommunityJedi22 — Mon, 20 Feb 2023 15:02:40 GMT

Can you please provide me an example GTIN to look at?

Re: Pending Synchronization

ManSpecFoods — Mon, 20 Feb 2023 15:16:05 GMT

10815216016694

Re: Pending Synchronization

ManSpecFoods — Mon, 20 Feb 2023 15:18:47 GMT

Re: Pending Synchronization

CommunityJedi22 — Mon, 20 Feb 2023 16:04:42 GMT

Hello @ManSpecFoods . I took a look and see no reason yet that this error is occurring, Every GTIN in this hierarchy is registered and your GLN is registered with us. We are opening a ticket with the Global Registry asking them to take a look as to why we are getting that error. I will let you know when they get back to us. Usually, tickets like this take them a day or two to resolve.

GLN 0815216010008
GTIN 10815216016694

Re: Pending Synchronization

ManSpecFoods — Mon, 20 Feb 2023 16:53:09 GMT

Ok, thank you for your help!

Re: Pending Synchronization

CommunityJedi22 — Tue, 21 Feb 2023 14:21:24 GMT

Hello, @ManSpecFoods . We worked on this on our end and request you try republishing again (via Manage Publications). Once complete, can you let us know if the issue is resolved for you?

Re: Pending Synchronization

ManSpecFoods — Tue, 21 Feb 2023 14:49:53 GMT

It looks like it went through ok this time. Thank you for your help on that. I have one other question. I'm getting the following warning on the products; however, none of them are non-GTIN products. I have completed the tie-high fields for GTIN products but that doesn't seem to resolve the issue. Thoughts?

Re: Pending Synchronization

CommunityJedi22 — Tue, 21 Feb 2023 14:58:50 GMT

I am glad to see that worked out for you. Regarding your follow-up question for TI/HI, please take a look at the article I created.
https://community.1worldsync.com/t5/IM-Knowledge/TI-HI-Validations/ta-p/1476

In a nutshell, since you do not have a pallet GTIN in your hierarchy (it is Case/Each only in IM) then you should populate the NON-Pallet TI/HI attributes and remove the ones you would assign for a pallet.

Re: Pending Synchronization

ManSpecFoods — Tue, 21 Feb 2023 15:44:22 GMT

I guess I spoke too soon. I'm seeing that error code again for all the items I republished.

Re: Pending Synchronization

CommunityJedi22 — Tue, 21 Feb 2023 17:47:56 GMT

Hello, @ManSpecFoods . We are looking into this for you. We found another example of this error message from a couple of years ago for another supplier. We are opening a ticket with our technical support team. In the meantime, can you tell me if you came to 1WS from another data pool?

Re: Pending Synchronization

ManSpecFoods — Tue, 21 Feb 2023 18:48:29 GMT

Yes, we had Syndigo years ago.