topic Re: Publication error in _Ask A Question for Item Management (IM)

Publication error

niteishk — Tue, 24 Jan 2023 15:48:11 GMT

While publishing an item i received below message. Please suggest a solution for this error.

Error is You are not authorized to support nonGDSN data. Please contact your sales representative for more information.

Thank you.

Re: Publication error

jcharles — Tue, 24 Jan 2023 16:08:28 GMT

Welcome back Niteishk! The error you are referencing means the GTIN was created as a NON GDSN, meaning it cannot be registered with the global registry and cannot be published. Once an item has been created as a NON GDSN, you cannot change to a GDSN item. You can submit a service desk ticket to have the GTIN deleted so you can create a GDSN version of the item.

Re: Publication error

niteishk — Tue, 24 Jan 2023 16:11:24 GMT

Thank you jcharles.

How can we create a GDSN version for the same?

Re: Publication error

jcharles — Tue, 24 Jan 2023 18:18:17 GMT

Niteishk,

We cannot duplicate a GTIN number and we cannot change the GTIN to a GDSN version. You will need to submit a help ticket to technicalsupport@1worldsync.com. Our team will make sure you have all we need to purge the NONGDSN GTIN so you can create a GDSN version.