topic Re: New items not showing up in _Ask A Question for Item Management (IM)

New items not showing up

A_Flower — Thu, 19 Jan 2023 15:28:57 GMT

Good morning,

I just entered a few new items in IM, and when i enter them into the search bar, it states no record found. Can you please tell me why my item is not showing up?

Thanks!

A_Flower

Re: New items not showing up

CommunityJedi22 — Thu, 19 Jan 2023 16:17:37 GMT

Hello. I am taking a look for you as I was able to replicate what you are seeing, As a temporary work around, you can access the item if you search for it in the Worklist and click the GTIN link:

I suspect there may be a small backlog and we are looking into it.

Re: New items not showing up

A_Flower — Thu, 19 Jan 2023 16:24:08 GMT

I'm actually trying to link the unit, and it won't let me do that. When I try to start entering the GTIN, my each isn't even showing up.

Thank you for your help!

Re: New items not showing up

CommunityJedi22 — Thu, 19 Jan 2023 16:24:17 GMT

Howdy @A_Flower I just tried searching for GTIN 00030800298000 again and it came up for me. It looks like there was a delay in t eh exchange between backend tables. I am sorry you encountered that.

Re: New items not showing up

A_Flower — Thu, 19 Jan 2023 16:28:14 GMT

I just went in and got them linked.

Thanks so much!

I love this platform!

Re: New items not showing up

CommunityJedi22 — Thu, 19 Jan 2023 16:34:50 GMT

Thank you so much for that feedback. It is really appreciated. Over the next few months, we are upgrading the community to have more content, more helpful to navigate, and to further modernize our support through it. Stay tuned ...