topic Re: Kroger Publication in _Ask A Question for Item Management (IM)

Kroger Publication

Amy — Mon, 12 Dec 2022 17:32:11 GMT

I published this GTIN 70011110123878 to Kroger this morning around 8:13 CST. The item still says pending synchronization.

When I check the subscription schedule report, it showed that the last run was today at 11:16 CST.

Any ideas why this item is still pending?

Re: Kroger Publication

CommunityJedi22 — Mon, 12 Dec 2022 18:03:14 GMT

Hello and welcome back to the community. I took a look and believe this is really just a timing issue that you published so soon after adding your item. Can you try republishing it to Kroger via Manageme Publications and let me know if you encounter any issues?

GLN 0037578000019
GTIN 70011110123878 to Kroger

Re: Kroger Publication

Amy — Mon, 12 Dec 2022 19:00:47 GMT

I republished it as new at 12:06 and it still says pending synchronization.

Re: Kroger Publication

CommunityJedi22 — Mon, 12 Dec 2022 21:00:19 GMT

Hello @Amy . When you look in the Sync Status then Recipient Responses reports, it indicates it processed and you just need to go to VIP, top=off, validate and submit.