topic Re: Pre-prod in _Ask A Question for Item Management (IM)

Pre-prod

Food_Fiend — Mon, 21 Nov 2022 21:33:25 GMT

Is pre-prod message processing working today? I am testing changes and none seem to be reaching pre-prod. Last Friday (Nov. 18) it was working fine.

Thanks for checking.

Re: Pre-prod

CommunityJedi22 — Mon, 21 Nov 2022 21:50:22 GMT

Hello, I am not aware of any PP processing issues like that. Can you provide any other details or example,es we can take a look at?

Re: Pre-prod

Food_Fiend — Mon, 21 Nov 2022 22:09:53 GMT

Yes, Friday I sent GTIN 10014616127003 to test some content changes. It logged in the worklist and sent back a successful message. Today I sent the same GTIN and it did not log in the worklist or send back a response. There are others but this one was specific to both days.

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 13:06:41 GMT

HI All,

we are experiencing same issue - communications/responses received back to us (M2M) on Friday 18 November but no messages received since then. No responses back on Monday or Tuesday . Please can 1WS check outbound messaging to information providers from Pre-prod ??

Re: Pre-prod

CommunityJedi22 — Tue, 22 Nov 2022 13:10:03 GMT

Hello, @LeslieH and @Food_Fiend . I am asking our tech teams about this. I saw a late conversation about some PP catalog responses and am trying to understand the issue and when it will be fixed. I need to get some questions answered and will get back to you here.

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 14:14:51 GMT

hi Team,

in the past we've experienced interruptions in communications to/from our AS2 server when a change in source application affects timing - some changes involving messaging out from application via AS2 to 1WS requires us to restart AS2 to be timing after the application start time ... a synchronization issue. Could this issue be resoved via AS2 server?

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 14:40:34 GMT

hi Team,

we've got an XML we tried to send today, from IP GLN 5000224000003 which is the Mondelez UK market/catalog.

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 14:58:44 GMT

hi Team,

I just got confirmation from my support team that an AS2 restart takes approximately 20 minutes. Is this an activity you have considered?

thank you !

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 16:18:15 GMT

hi Team,

I am now seeing XML messages recieved today in worklist ... we are going to do further testing now

Re: Pre-prod

CommunityJedi22 — Tue, 22 Nov 2022 16:44:40 GMT

Hello @LeslieH thank you for that confirmation. I am glad you are seeing messages. This does not appear to be a widespread issue now so please let us know if you have any other questions.

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 17:38:36 GMT

Hi Team,

please can you share the root cause of the issue & what was done to address it ? was it restricted to only AS2 (M2M) clients? what exactly was the issue & did it initiate over the weekend? I need to share back to business the cause of the outage as we nearly missed our testing window to produce evidence of testing for production changes - 1WS is a critical part of our data flow & hence it is included in our PIM testing always.

Re: Pre-prod

CommunityJedi22 — Tue, 22 Nov 2022 18:12:50 GMT

Hello, team. I just learned that there was no technical issue in Pre-Prod as the delays were related to a very large backlog that was created by a customer. Our tech teams worked to increase the allowable processing temporarily to accommodate the large amounts of traffic in PP and it resolved.

Re: Pre-prod

LeslieH — Tue, 22 Nov 2022 19:05:17 GMT

Hi Team,

this is very good to know - that not a technical issue or result of a change to messaging/IM, but rather just (very unexpected) high volume.

please do keep an eye on this particular client as I would not want to experience this in Production (I am very sure the thresholds are adequate in Production, but just the same - good to avoid high volumes slowing Production IM).

thank you for explanation & solve for this - we are resuming our testing !

sincerely

leslie