topic Manage Confirmations in _Ask A Question for Item Management (IM)

Manage Confirmations

RebeccaNichols — Fri, 30 Sep 2022 12:03:39 GMT

What's up with the delays on resetting the CIC status? This is day two and I've not seen one item change status today.

Re: Manage Confirmations

CommunityJedi22 — Fri, 30 Sep 2022 12:10:55 GMT

Hello @RebeccaNichols Can you provide me more details and examples for what you are seeing so I can take a look for you?

Re: Manage Confirmations

RebeccaNichols — Fri, 30 Sep 2022 12:16:01 GMT

Here are the one's reset earlier this morning that still have not processed.

10816559018796
10816559018789
60816559010993
50816559011184
40816559011170
60816559010986
50816559011078
40816559011064
50816559011443
50816559011436

Re: Manage Confirmations

CommunityJedi22 — Fri, 30 Sep 2022 12:52:06 GMT

I looked in IM at a few of these GTINs for you. Please forgive me and advise if I am not looking in the right areas for you.

GTIN 10816559018796 shows you sent a Review CIC today. I see it in your worklist and in the Sync Status Report

GTIN 10816559018789 shows you sent a Review CIC today. I see it in your worklist and in the Sync Status Report

GTIN 60816559010993 shows you sent a Review CIC today. I see it in your worklist and in the Sync Status Report

For GTIN 10816559018796, I looked on the supplier side and see they received your Review CIC today...

Re: Manage Confirmations

RebeccaNichols — Fri, 30 Sep 2022 12:56:43 GMT

Peachie! That tells me they finally did process. Thank you! Any idea why it is taking so long?

Re: Manage Confirmations

CommunityJedi22 — Fri, 30 Sep 2022 13:00:05 GMT

I see some conversations on our tech teams that there is a backlog of transactions on the inbound side so perhaps that impacted the CICs as well. I do not have anything definitive as they are taking a look at who caused the backlog

Re: Manage Confirmations

RebeccaNichols — Fri, 30 Sep 2022 14:06:36 GMT

Thank you for the follow up!