topic Stopping Item Synchronization in _Ask A Question for Item Management (IM)

Stopping Item Synchronization

FoodieToo — Thu, 22 Sep 2022 17:21:09 GMT

Hello!

How do we stop an item from attempting to synchronize? They are items that are no longer available but we see the message below:

Synchronization of a CORRECTION for [GTIN 5613 and 5811] (US) was completed with warnings

GTIN has a GDSN Registry Status of (IN_PROGRESS) or (Null). GTIN information that is not yet registered with the GS1 Global Registry cannot be sent in the GDSN Network;

Re: Stopping Item Synchronization

CommunityJedi22 — Thu, 22 Sep 2022 17:23:29 GMT

Hello, @FoodieToo . This is likely because you have an item with a current Discontinued Date but is still published. What's the GTIN in question?

Re: Stopping Item Synchronization

FoodieToo — Thu, 22 Sep 2022 17:30:54 GMT

Hi @CommunityJedi22 there are 2 items but here is one GTIN: 00856235005811

Re: Stopping Item Synchronization

CommunityJedi22 — Thu, 22 Sep 2022 17:58:25 GMT

Thanks for that detail. It always helps us. It appears that GTIN has a current Discontinued Date and is still published to your trading partners.

Any updates you make on these items, after discontinued but still published, will cause a loop of errors like what you are seeing. The best practice for Discontinued Dates is because once current it de-registers your item with the Global Registry, you should populate it as a future date and be sure to delete the publication before the Discontinued Date is the current date or after.

To resolve this, unfortunately, takes a few steps.

Remove the Discontinued Date or make it a future date.
Save and Register again but let us know if your item does not have a Registered status after 15 minutes. We can force the registration again on our side if needed
Once it is registered, you can then delete the publications for that item which lets your trading partners know you are breaking sync with them
You can re-add the Discontinued Date.

Re: Stopping Item Synchronization

FoodieToo — Fri, 23 Sep 2022 16:20:40 GMT

Thanks! It looks like the issue is resolved now except for Shamrock. Is there anything else we can do?

Re: Stopping Item Synchronization

CommunityJedi22 — Fri, 23 Sep 2022 16:36:51 GMT

If the item is published and has the active discontinued date, re-register, delete the pubs, etc. Did that not work for that one?

Re: Stopping Item Synchronization

FoodieToo — Fri, 23 Sep 2022 16:40:41 GMT

Sorry, attached wrong screenshot

Re: Stopping Item Synchronization

CommunityJedi22 — Fri, 23 Sep 2022 20:18:31 GMT

Interesting. So you are getting errors for that GTIN but just from Shamrock?