topic Re: Publication Delays in _Ask A Question for Item Management (IM)

Publication Delays

RebeccaNichols — Mon, 19 Sep 2022 18:23:05 GMT

There appears to be a delay in processing publications today. We are still waiting for publications to come through to us from early this morning. Is this a known issue?

Re: Publication Delays

CommunityJedi22 — Mon, 19 Sep 2022 19:27:12 GMT

Hello and welcome back. I always enjoy getting to chat with you here. I checked with our Service team and we have not had any reports of delayed issues for content recipients. We took a look and your master subscription is running on schedule. Do you have any examples (GLN and pub level GTIN) I can take a look at for you?

Re: Publication Delays

RebeccaNichols — Mon, 19 Sep 2022 20:06:29 GMT

Hello! GTIN 00028400704519/GLN 0028400000000; GTIN 00028400710459/GLN 0028400000000; GTIN 10041269408012/GLN 0041269000004

Re: Publication Delays

CommunityJedi22 — Mon, 19 Sep 2022 20:23:40 GMT

For GTIN 00028400704519, when I look on the supplier side, they have some errors they need to correct. For GTIN 00028400710459, they published it on 9-15 and then tried to publish it again. They will actually need to republish it if they want to override the previous publication. For GTIN 10041269408012, I see you sent a CIC at 4:02:20 this afternoon