topic Re: IM Error Code 2837 - New Validation IM 8.28 in _Ask A Question for Item Management (IM)

IM Error Code 2837 - New Validation IM 8.28

lvanhouten — Mon, 28 Mar 2022 16:24:51 GMT

Hi - we are in the middle of testing our new GDSN data source in pre-prod and we have started receiving the following error: 2837 : For a Nutrient Header class, the Nutrient (CHO-) and Measurement Precision Code (APPROXIMATELY) must be unique.

This validation was added for the GDSN Release v3.1.19 (IM 8.28).

We reviewed the XML and do not see any duplicates for this nutrient.

Are you able to provide any insight on how to fix this error. GTIN 00760695013937

Appreciate any help!

Thanks!

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Mon, 28 Mar 2022 17:44:37 GMT

Hello, I took a look at this for you and even discussed with our Product team and attribute SME. We agree this is an unusual issue and wonder if it occurred due to an AS2 transaction. Before we escalate further, can you try sending the Item Add again?

Re: IM Error Code 2837 - New Validation IM 8.28

lvanhouten — Mon, 28 Mar 2022 19:16:22 GMT

Hi - we are trying to resend this record as an add but it is taking a while to receive the response. Is there a backlog?

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Mon, 28 Mar 2022 19:40:48 GMT

Hello and thanks for taking another look. While working with our Product team today they advised there is an issue with this validation in Pre-Prod and we are looking to see how and when we can correct it. We reviewed your XML and another example we were presented with. I created a Master ticket on our end and will let you know as soon as I have an ETA on this getting resolved.

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Tue, 29 Mar 2022 18:38:07 GMT

Our technology team updated me saying we turned this validation off successfully in Pre-Prod. Can you try again and advise whether you encounter any other issues?

Re: IM Error Code 2837 - New Validation IM 8.28

lvanhouten — Tue, 29 Mar 2022 19:39:39 GMT

We were able to send this record over again successfully! Thanks for your help!

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Thu, 21 Apr 2022 18:22:33 GMT

👍

Re: IM Error Code 2837 - New Validation IM 8.28

lflanary — Tue, 26 Jul 2022 19:03:36 GMT

I am experiencing the same error type message - For a Nutrient Header class, the Nutrient (VITA-) and Quantity Contained Unit of Measure (MC) must be unique - I also get this message pertaining to VITD-. these are showing as critical errors on my home page for a couple of recipients that I am not familiar with. Please advise. Thanks!

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Wed, 27 Jul 2022 12:48:42 GMT

Hello @lflanery. We took a look at this for you using the example GTIN 10023709120289 and found you have these attributes populated twice. As an example, we see Vitamin A populated twice. Can you remove any duplicates, Save and Validate and let us know if you encounter any other errors that you need help with?

Re: IM Error Code 2837 - New Validation IM 8.28

lflanary — Wed, 27 Jul 2022 13:07:25 GMT

Thank you for finding that! I have removed and that has taken care of the critical errors. Can I ask though, who were the recipients that sent the errors? These are not GLN's that I have published directly to. Thanks!

Re: IM Error Code 2837 - New Validation IM 8.28

CommunityJedi22 — Wed, 27 Jul 2022 14:01:18 GMT

Hello, the errors were found when I added the "Most Popular" playlist. They were validation errors in IM rather than customer CIC messages. When I saw the errors, IM even said you could not save the item until the validations were resolved.