topic Re: Invalid URL in _Ask A Question for Item Management (IM)

Invalid URL

jschumann — Tue, 15 Sep 2020 19:32:36 GMT

Why do we constantly have reviews saying INVALID URL. We didnt change anything...why do we have to constantly go in and delete the picture and re-add? When you have thousands of items and 5-6 pics on each, that becomes rather time consuming...

Re: Invalid URL

CraigBishop — Tue, 15 Sep 2020 20:18:35 GMT

Hello jschumann,

Thank you for being a part of the new 1Worldsync community!

I can assist you. May I ask who the trading partner you are publishing to is? Also, if you can provide your company GLN and an example GTIN you are experiencing complications with, we can take a look.

Thank you,
Craig

Re: Invalid URL

jschumann — Tue, 15 Sep 2020 20:28:12 GMT

Reinhart (016563000012) Funny thing is this item (1 of MANY) is published to 14 other customers who apparently don't have that issue? And it isn't just one picture on the item....it is ALL of the pictures that have these bad URLs.

10037100933270

Re: Invalid URL

CraigBishop — Tue, 15 Sep 2020 21:00:10 GMT

Unfortunately, the "invalid URL" error you are encountering when publishing items w/ images to Reinhart is a known issue. This issue is on Reinhart's side, and since these are images and not external file links, we cannot use the FUSE spreadsheet to mass update the items in question. The only fix is to re-add the image(s) and save the item(s). If you continue to experience errors after correcting the errors as described, or if you have any other questions, please let us know so we can investigate.

Thank you,
Craig