topic Re: Manage Item Confirmations in _Ask A Question for Item Management (IM)

Manage Item Confirmations

RebeccaNichols — Wed, 20 Jul 2022 18:34:07 GMT

Is anyone else experiencing delays in resetting CIC status from rejected? Nothing appears to be processing this afternoon. Thank you!

Re: Manage Item Confirmations

jcharles — Wed, 20 Jul 2022 19:14:13 GMT

Hi Rebecca,

I went to check on the traffic coming from Wakefern and I saw the confirmations coming over to us. You should be able to see the updates on your side.

Please let me know if you continue to see further latency.

Re: Manage Item Confirmations

RebeccaNichols — Wed, 20 Jul 2022 20:51:19 GMT

They finally updated! Thank you!

Re: Manage Item Confirmations

RebeccaNichols — Thu, 21 Jul 2022 14:29:19 GMT

Good Morning, The system delays continue today. Status resets are again showing as saved successfully, but not processing. Yesterday it took 3 hours. Please investigate and advise. Thank you!

Re: Manage Item Confirmations

jcharles — Thu, 21 Jul 2022 15:14:12 GMT

Hi Rebecca

We are experiencing a backlog of transactions today inbound to Item Management, we are receiving transactions but there may be a delay in processing.

We apologize any inconvenience this might cause but it will only impact us for a short period of time.

Please let us know if we might assist further.