topic Re: Unable to access training videos in _Ask A Question for Item Management (IM)

Unable to access training videos

TFiscus108 — Tue, 21 Jun 2022 21:50:41 GMT

I was able to watch the getting started video but when I try to access the "How to add a new item" video I get this error message:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Re: Unable to access training videos

CommunityJedi22 — Wed, 22 Jun 2022 12:02:03 GMT

Hello and thank you for reaching out via our customer community. Welcome. I apologize you encountered this issue. After the update I just made to your profile, can you try again and confirm access?

Re: Unable to access training videos

zmcleane — Wed, 06 Jul 2022 21:52:53 GMT

I have the same issue as well

Re: Unable to access training videos

TFiscus108 — Wed, 06 Jul 2022 22:44:07 GMT

The update that you made to my profile allowed me to access all of the tutorial videos

Re: Unable to access training videos

CommunityJedi22 — Thu, 07 Jul 2022 12:09:43 GMT

Hello, zmcleane and thank you for reaching out. I just made an update to your profile. Can you try again?

Re: Unable to access training videos

ianneitzke — Wed, 03 Aug 2022 21:37:36 GMT

Same problem here. Can't access tutorials

Re: Unable to access training videos

CommunityJedi22 — Thu, 04 Aug 2022 13:10:47 GMT

Hello, @ianneitzke and thank you for reaching out via our customer community. I just made a small update to your profile on my end. Can you try again and advise?