topic Issue with Kroger - Number of Items/Pallet in _Ask A Question for Item Management (IM)

Issue with Kroger - Number of Items/Pallet

nancyVigo — Wed, 01 Jun 2022 15:56:15 GMT

Hello! I have been having issues with error messages from Kroger regarding the Number of Items/Pallet. I have entered the information required and refreshed by date, but the error messages continue to appear.

Please, refer to attached image.

Thanks!

Re: Issue with Kroger - Number of Items/Pallet

CommunityJedi22 — Wed, 01 Jun 2022 16:17:21 GMT

Hello and welcome back. Please take a look at this article and let me know if you have any other questions. This may help...

https://community.1worldsync.com/t5/IM-Knowledge/New-Validation-for-Number-of-Items-Pallet/ta-p/2324

Re: Issue with Kroger - Number of Items/Pallet

nancyVigo — Wed, 01 Jun 2022 17:28:44 GMT

Thanks for the prompt response. I am aware of this new attribute and have been updating my items accordingly. My problem is that I fixed the issue with that item (as shown on the screenshot), but I continue to receive an error message. Thanks!

Re: Issue with Kroger - Number of Items/Pallet

CommunityJedi22 — Wed, 01 Jun 2022 18:24:27 GMT

Hello, I can see you resolved the issue in IM. The message you are getting in IM is a warning that has not been resolved because you do not have a new CIC from Kroger. That error is not prohibitive so I ask that you go into VIP, top off and validate until successful and submit. That will generate a new CIC as well as get this info to Kroger as needed. Please let me know if this helps...

Re: Issue with Kroger - Number of Items/Pallet

nancyVigo — Wed, 01 Jun 2022 18:47:05 GMT

Okay, will do....thanks!