topic Re: sync website in _Ask A Question for Item Management (IM)

sync website

Bea — Wed, 18 May 2022 14:07:30 GMT

Is the site down today I can not seem to get anything to work. The page does not load and it keeps swirling around.

Re: sync website

jcharles — Wed, 18 May 2022 14:50:27 GMT

Bea,

Can you attempt to log in here https://1worldsync.com/

Re: sync website

CommunityJedi22 — Thu, 19 May 2022 12:35:53 GMT

Hello, Bea. Thank you for reaching out via the customer community. I am checking in with you to make sure you saw my colleague's note and confirm you were able to login using the link from our site he provided. Please let me know if I can help.

Re: sync website

kxsRSC — Thu, 19 May 2022 13:51:47 GMT

I can log in and pull a parent GTIN, but when I try to look at the child GTIN linked, nothing comes up.

Re: sync website

kxsRSC — Thu, 19 May 2022 13:54:41 GMT

Now, if I want the details on a parent GTIN, nothing displays.

Re: sync website

kxsRSC — Thu, 19 May 2022 13:57:12 GMT

OK...seems to be working now. I logged out & logged back in.

Re: sync website

Bea — Thu, 19 May 2022 14:32:23 GMT

Thanks I was finally able to log on, must have been a temporary issue.

Re: sync website

CommunityJedi22 — Thu, 19 May 2022 14:34:03 GMT

hello, can you provide me with an example GTIN so I can take a look for you?

Re: sync website

kxsRSC — Thu, 19 May 2022 14:46:22 GMT

It seems to be working now....but kind of intermittently. If an item takes time to load or doesn't load, I just log out & log back in, then it seems to work.