topic Re: Review Messages in _Ask A Question for Item Management (IM)

Review Messages

mstantonBB — Mon, 11 Apr 2022 17:45:44 GMT

Has anyone else been receiving constant "Review" messages stating that the number of items per pallet needs to be listed but the information is already in there? Also, "Review" messages stating that the Non-GTIN Ti Hi needs to be blank, but it already is blank? I have had these review messages for 3 - 4 months now and they will not disappear. I have been working with 1WS to get them corrected but they have not been able to. Just trying to find out if this is a problem for everyone else as well. Thanks!

Re: Review Messages

lvanhouten — Mon, 11 Apr 2022 17:55:05 GMT

Yes - same here. I have tried to republish and they do not go away.

Re: Review Messages

jcharles — Mon, 11 Apr 2022 18:01:40 GMT

Hello,

We appreciate you bringing this topic up so hopefully we can shed some light on the warnings for you and other suppliers.

This message about the number of items per pallet is a 1WorldSync data quality warning. The indication it is a warning, which will not stop synchronization, is the message begins with the word "WARNING". If the message does not begin with "WARNING", then it is an error and has stopped sync to a recipient(S).

We have put this particular validation in place to notify suppliers of the recommendation to complete attributes related Non GTIN Pallet Ti/Hi information.

1WorldSync performs validations on all items in IM based on several different factors.

GDSN Standard validations 1WorldSync system and data quality/completeness validations Recipient validations, based on playlists

All these validations may result in a warning (does not stop sync) or an error (does stop sync).

We post the messages (validation results) in several places. First, these are available in the growler and under the attribute in the IM GUI (online). Second, they can be viewed in the CIC Report. Lastly, we send a CIC Review so that our M2M and non 1WorldSync suppliers can have the messages to react to.

If the Pallet has a GTIN, it is entered as a hierarchy level. On that GTIN, Number of Complete Layers Contained in Item/GTIN Pallet Hi (hi), Number of Items in a Complete Layer/GTIN Pallet Ti (ti), and Quantity of Next Level Item(s) (totalQuantityOfNextLowerTradeItem) would be provided. These 3 attributes provide ti/hi information.

If a supplier has a pallet which does not have a GTIN, to provide ti/hi information, they need to enter this information on the case level using the NonGTIN attributes- Number of Complete Layers Contained in Item/Non GTIN Pallet Hi (nonGTINPalletHi), Number of Trade Items Per Pallet Layer/Non GTIN Pallet Ti (nonGTINPalletTi), and Number of Items/Pallet (numberOfItemsPerPallet), These 3 attributes align to the same attributes which would be on the Pallet GTIN.

To help improve data quality/completeness, 1WorldSync set up system-wide warnings to alert suppliers when they have not used all 3 of these when any of them are used.

Re: Review Messages

mstantonBB — Mon, 11 Apr 2022 18:10:02 GMT

Thank you, however, we would like the "warning" messages to go away once we put the required information in there. I can't decipher between my "warning" messages and my true "review" messages that I need to correct. This is very frustrating, and I have asked that these "warning" messages be removed from my Review Messages on my dashboard, but I have received nothing but pushback from 1WS. What do we (as customers of 1WS) need to do to have these messages removed? Please advise. Thank you.

Re: Review Messages

jcharles — Mon, 11 Apr 2022 19:22:03 GMT

Hello, We apologizes for the continued troubles regarding this review message. If you can provide me with one or two GTIN to test with? I can see if I can review the GTIN for any problems with the review messages being resolved correctly?

Re: Review Messages

jcharles — Tue, 12 Apr 2022 12:33:00 GMT

Maria,

May I review GTIN 10086600240876 CIC from A recipient - 2798 WARNING Number of Items/Pallet (numberOfItemsPerPallet) must be provided.

May I see if I can remove the CIC message from Mighty Oaks?

Re: Review Messages

jschumann — Wed, 13 Apr 2022 14:36:31 GMT

can't agree more here with the WARNING messages...I know I have talked to you before about it. These Topco ones are killing me. We had one the other day pop up. It has the images. It had all the images, we removed them to update them and BOOM there is that "CIC" message that we need 3 images. Now I get to have that in my supposed recipient requests review file....there has to be a better way here folks....

Re: Review Messages

mstantonBB — Wed, 13 Apr 2022 14:46:47 GMT

Ugh! Yes, it's very frustrating. I have explained to them over and over that if there is a warning message and we put the information in there, the warning message should go away. I was told that those will never go away but they don't seem to have an explanation as to why. It doesn't make sense if the information is in there that the warning message stay active. If we keep this up, we will eventually have thousands of warning messages that we all need to just "ignore". There just doesn't seem to be any logical reason for this. Hopefully they will come up with a solution that will work for everyone. 🙂

Re: Review Messages

lvanhouten — Wed, 13 Apr 2022 16:00:59 GMT

This still does not explain why they continue to appear under the Recipient Requests Review bucket on the dashboard if these are merely "Warning" messages. My number in this bucket keeps climbing when the data is there.

Re: Review Messages

jschumann — Wed, 13 Apr 2022 16:09:56 GMT

I did ask them to maybe move them to a bucket called hey...these could use attention and leave the recipient requests review for actual reviews. My number is climbing too and it causes anxiety.

Re: Review Messages

mstantonBB — Wed, 13 Apr 2022 17:28:42 GMT

Yes, these continue to cause anxiety for myself as well. They said the reason they won't take the warning message off is because the retailer hasn't acknowledged the change, however, I reminded them that not all retailers send CIC messages and that we can't leave warning messages out there for years and years just because the retailer's normal process is to not respond to changes. We can't control what our retailer's processes are, but 1WS should be able to control how they handle it.

Re: Review Messages

CommunityJedi22 — Wed, 13 Apr 2022 17:36:15 GMT

Thank you for your continued feedback. We value your opinions and experiences. I brought this conversation to the attention of our Product team as well. I am sorry to see your frustration and have the right eyes taking a look. I will add, as part of this conversation, that if there is a specific error or item you would like us to take a look at please let me know. Otherwise, I will leave this one to continued discussion about the warnings.

Re: Review Messages

mstantonBB — Mon, 25 Apr 2022 14:16:22 GMT

Hello. I am following up on my review messages issue from 2 weeks ago. You mentioned that you had your product team on it, but I haven't heard back as to what is being done. I now have over 230 review messages that I have to go through each day to see if they are valid or if they are review messages that will essentially "never go away" due to us relying on our customers (some who don't send back responses every time) to respond. Please advise on the status of this issue. Thank you!

Re: Review Messages

CommunityJedi22 — Mon, 25 Apr 2022 17:27:20 GMT

Hello and thank you for reaching out again. Yes, our Product team is actively working on a solution for these recipients that do not send CICs after you make changes related to messages that receive an auto-CIC response. Our engineering resources are currently working on updates for the May release and will be able to speak to the timeline for this update after that.

Can you share that list of 230 reviews or advise the report you are using along with any filtering parameters so I can reproduce it on my end? I can take a look to see if I can offer a short-term solution to help you with these current 230 reviews.