topic Re: Warning message in _Ask A Question for Item Management (IM)

Warning message

A_Flower — Tue, 08 Mar 2022 12:18:26 GMT

Good morning,

I have the following warning for Associated Grocers of New England, and I'm not sure exactly what it means.

The only thing we have in our external file is the URL for our Kosher Certificate. I have clicked true on "Primary Image", but that didn't take away the warning. Can you please assist? I've attached a screen shot of the external file.

Thank you!

A_Flower

WARNING: Please identify which Product Image is the Primary Image (externalFileLink/primaryImage). The primary image should be the main front facing image which represents the product.

Re: Warning message

CommunityJedi22 — Tue, 08 Mar 2022 13:07:56 GMT

Hello, A_Flower. It is good to talk again. Can you provide me a couple of GTINs with this issue so I can take a closer look?

Re: Warning message

A_Flower — Tue, 08 Mar 2022 13:10:01 GMT

Sure thing, here ya go.

00030800630008

00030800001518

Re: Warning message

CommunityJedi22 — Tue, 08 Mar 2022 13:20:42 GMT

Hello, I took a look in Item History, Sync Status, and your worklist and am not seeing those errors. Is this occurring in Production? Can you double-check those GTINs?

Re: Warning message

A_Flower — Tue, 08 Mar 2022 13:25:59 GMT

I've attached another screen shot for you showing the gtin and the warning message.

Re: Warning message

A_Flower — Tue, 08 Mar 2022 13:33:07 GMT

I should add that I have not published these items yet. They are a new request.

Also, when I go to AG of NE's landing page to fill out a trading partner form it says a password is needed.

Do I need to fill out a trading partner form to publish to them?

Re: Warning message

CommunityJedi22 — Tue, 08 Mar 2022 14:01:14 GMT

OK, I see it now as I was able to replicate. I am discussing this with our playlist SME and will get back to you. Also, please keep in mind, this is just a warning and will not impact your publications to your trading partner.

Re: Warning message

A_Flower — Tue, 08 Mar 2022 14:13:06 GMT

Ok, thanks so much for your help!

I'll just go ahead and publish the items. If needed later, I can make adjustments.

Re: Warning message

CommunityJedi22 — Tue, 08 Mar 2022 15:18:03 GMT

Great, can you try publishing 00030800630008 and let me know when you do? I want to see if the warning shows upon publication as well when that playlist is enabled.

Re: Warning message

A_Flower — Tue, 08 Mar 2022 15:30:08 GMT

I just published item 00030800630206 which is the parent to the above.

Re: Warning message

CommunityJedi22 — Wed, 09 Mar 2022 13:42:14 GMT

Hello, A_Flower. I took a look and see your publication but no CIN message was created. This is because that trading partner does not have a Targeted or General subscription to you. Can you take a look at their Implementation Guide to see what is needed for them to subscribe to you?

Re: Warning message

A_Flower — Wed, 09 Mar 2022 13:48:29 GMT

I've tried, but when I go to their landing page it requires a password.

Re: Warning message

CommunityJedi22 — Wed, 09 Mar 2022 15:01:31 GMT

Is there someone like a buyer or other contact with this trading partner you can ask to provide you their guide or provide you the necessary access?

Re: Warning message

A_Flower — Wed, 09 Mar 2022 15:10:12 GMT

I just got a hold of our broker and he provided me with a contact at AGNE.

I've reached out to her, and am awaiting a reply.

Re: Warning message

sbrewster — Wed, 21 Sep 2022 18:29:44 GMT

Was there ever a solution to this? I am having the same error

Re: Warning message

CommunityJedi22 — Mon, 26 Sep 2022 15:58:54 GMT

Hello @sbrewster I apologize for the delay as I missed your comment. The previous user's issue was because they did not have a subscription from their trading partner. Can you take a look to see whether you do and if not, reach our to your contacts and ask them for the steps to get a subscription from your trading partner?