topic Re: UMA Password Resets in Ask A Question for Wakefern

UMA Password Resets

azechman — Wed, 31 May 2023 20:16:51 GMT

Tried to go into UMA and reset a password for a user(s) and they never receive an email in order to reset their password. Is anyone else encountering this?

Re: UMA Password Resets

CommunityJedi22 — Wed, 31 May 2023 20:31:05 GMT

Hello @azechman and thank you for reaching out. What was the email for the user you tried to reset?

Re: UMA Password Resets

azechman — Wed, 31 May 2023 20:32:56 GMT

jason.robinson@marzetti.com is one of them but there are a couple others that are not working.

Re: UMA Password Resets

CommunityJedi22 — Wed, 31 May 2023 20:37:04 GMT

@azechman I just personally tried to reset this one. Can you ask the user if they received that email?

Re: UMA Password Resets

azechman — Thu, 01 Jun 2023 15:12:01 GMT

Sorry for the delay as I was just able to reach out to the user and they said they did not get it. They even tried to used the forgot password at the IM logon screen and stated they did not get an email for that either.

Re: UMA Password Resets

CommunityJedi22 — Thu, 01 Jun 2023 15:14:59 GMT

Thank you for the confirmation, @azechman . Can you confirm these emails are not landing in their spam folders? Does your company encounter issues like this from an IT security standpoint?

Re: UMA Password Resets

azechman — Thu, 01 Jun 2023 15:17:37 GMT

When I first set them up they received those emails in their inbox so I do not believe it is a spam filter issue.

Re: UMA Password Resets

CommunityJedi22 — Thu, 01 Jun 2023 15:18:34 GMT

Thank you @azechman . I will ask our tech support team to open a ticket and work with you on this issue.