topic Re: Submitted items to GUDID and not getting Synched messages in Ask A Question for FDA GUDID

Submitted items to GUDID and not getting Synched messages

GustavoA — Wed, 10 May 2023 18:00:03 GMT

Hello,

We have submitted MODIFY and new product publication commands to the GUDID and all items seem to be stuck in the "received" state since Monday. Can someone please check server connections to the FDA?

Re: Submitted items to GUDID and not getting Synched messages

CommunityJedi22 — Wed, 10 May 2023 18:38:54 GMT

Hello @GustavoA and welcome to the customer community. Thanks for reaching out. Can you confirm whether you are publishing to the FDA in Pre-Prod as part of their certification process or in Production? Id Pre-Prod, it can take them a couple of days to get back to you for the certification process.

Re: Submitted items to GUDID and not getting Synched messages

GustavoA — Wed, 10 May 2023 18:42:40 GMT

Hello,

These materials are going to production.

thanks,

gustavo

Re: Submitted items to GUDID and not getting Synched messages

CommunityJedi22 — Thu, 11 May 2023 14:15:59 GMT

Hello @GustavoA we are taking a look at this for you...

Re: Submitted items to GUDID and not getting Synched messages

jcharles — Thu, 11 May 2023 14:51:57 GMT

Hello Gustavoa,

What modification did you make for the items you sent back to the FDA? We might get a good ETA based on the change.

Thank you!

Re: Submitted items to GUDID and not getting Synched messages

GustavoA — Thu, 11 May 2023 14:56:58 GMT

Hello, We did small changes like weights and measures. In addition to this, we sent new material publication commands.

Thanks,

Re: Submitted items to GUDID and not getting Synched messages

jcharles — Thu, 11 May 2023 15:14:52 GMT

Hi Gustavo,

I consulted with our team about the changes. In Production that once a Production GTIN is Synchronized, any updates after that must be done directly in the GUDID portal. You can make the Modify in Item Management, you will also have to go directly into the GUDID to make it the changes on that side.

Re: Submitted items to GUDID and not getting Synched messages

GustavoA — Thu, 11 May 2023 15:21:28 GMT

Hello,

Any changes that are executed whether MODIFY commands or new publication requests are never done directly at the GUDID portal. We use a PIM for this activity. Please escalate this case in your support department as soon as possible since this is causing a commercial issue as well a compliance issue for our company.

Regards,

Gustavo

Re: Submitted items to GUDID and not getting Synched messages

CommunityJedi22 — Thu, 11 May 2023 15:43:06 GMT

Hello @GustavoA . We can see your initial publication to the FDA from yesterday and see the Received status. The CIC comes from FDA. What John was explaining is there are some attributes that you cannot change after the initial publication to FDA and if you need those changed, they require you to do it in their portal rather than republication. Have you been in contact with your FDA contacts as to why they sent Recieved CICs but did not yet send a Synchronized CIC? We are wondering if this is because of abt attribute changes you made post-publication.

Re: Submitted items to GUDID and not getting Synched messages

CommunityJedi22 — Thu, 11 May 2023 15:52:39 GMT

@GustavoA we are creating a support ticket on our end and will look further with you. Please let me know your thoughts on my previous note.

Re: Submitted items to GUDID and not getting Synched messages

GustavoA — Thu, 11 May 2023 15:59:22 GMT

Hello,

Yes we are well versed into what can and cannot be changed on a data stream and have built that into our data systems. However, these are standard weigh and measure updates which we do week after week for years with no issues. Also, new publications usually take no more than one business day to process and receive a ACK3 message (Sync) back from the GUDID. We are seeing ACK1(Received), no ACK2 (message sent to FDA CDRH server) and obviously no ACK3 messages back as a confirmation from the FDA.

Regards,

Gustavo