topic Re: IM Worklist downloads are not appearing - is the system backed up? in Enhancements & Feedback

IM Worklist downloads are not appearing - is the system backed up?

UNFI-DataSync — Thu, 30 May 2024 13:57:06 GMT

We're trying to perform our regular twice-weekly download of Worklist data, but we're not seeing any of today's report downloads appearing in Message Center (only our download from this past Tuesday is listed). Is there a queue where our report generation requests are getting held up today?

Re: IM Worklist downloads are not appearing - is the system backed up?

CommunityJedi22 — Thu, 30 May 2024 14:47:25 GMT

Hello @UNFI-DataSync thank you for reaching out. We are looking into this and will get back to you

Re: IM Worklist downloads are not appearing - is the system backed up?

DanV — Thu, 30 May 2024 14:49:58 GMT

Thank you for reaching out to our customer community. Welcome.

I was able to replicate this issue and would ask that you submit a ticket with us, you can do so from Community via the below link:
https://community.1worldsync.com/t5/custom/page/page-id/CustomCrmSupportCase

In the meantime, I will gather details to send to our escalation team once your ticket arrives.

Re: IM Worklist downloads are not appearing - is the system backed up?

CommunityJedi22 — Thu, 30 May 2024 18:00:34 GMT

Hello @UNFI-DataSync . Our services had connection exceptions, which we resolved. Before they were resolved, some users made large duplicate requests that impacted flow. We resolved the duplicate requests which freed up the service. The prod worklist queue is flowing again.

Please let us know if you see any residual issues or have any other questions.