topic Publications will not delete in Enhancements & Feedback

Publications will not delete

TaraDeJong — Mon, 05 Feb 2024 17:22:50 GMT

On GLN 0016000110007 for GTIN 10018000499790: I want to delete the publications in IM, when I do this in the "manage Publication' workflow, it shows as successful, but they do not move to "pending delete" and the worklist gives an error that I can't delete because publications do not exist.

Re: Publications will not delete

Julie — Mon, 05 Feb 2024 18:02:43 GMT

Hello @TaraDeJong and thank you for reaching out through our Community and thank you for being so patient while I researched this!

I will need to open a ticket on your behalf and escalate it further as the information is not reflected accurately in Item Management. From what we can see the publication delete/withdraw has been successfully processed since the 25th/26th however as you've noticed, they still appear under the Manage Publications Tab and that is why I would need to escalate this further.

You will receive an email with the ticket number that I have created for you, if you do not receive it (please make sure to verify the Spam folder as well) please let me know!

Re: Publications will not delete

TaraDeJong — Wed, 07 Feb 2024 17:31:33 GMT

This has been fixed, thank you.