topic Re: Inbound Transactions Queued in Ask A Question for DSD

Inbound Transactions Queued

SamanthaG — Tue, 26 Jul 2022 18:39:30 GMT

Hello,

Our Inbound Transaction continue to have problems. Inbound Transaction to our PIM have been queued since Friday. We are looking to gain guidance on how to fix this. Any help is extremely appreciated.

Thank you !

Re: Inbound Transactions Queued

CommunityJedi22 — Tue, 26 Jul 2022 19:58:45 GMT

Hello and thank you for reaching out. I took a look at your AS2 connection with is in Production and see successful transactions from us to you and the other direction. Can you tell me a little more about the issue you are seeing on your end?

Re: Inbound Transactions Queued

SamanthaG — Tue, 26 Jul 2022 20:13:04 GMT

Thank you. Please see below screenshot from DSD:

Re: Inbound Transactions Queued

CommunityJedi22 — Tue, 26 Jul 2022 20:17:04 GMT

Thank you for that. Can you provide me a specific GTIN, Message ID, etc that I can take a closer look at for you?

Re: Inbound Transactions Queued

SamanthaG — Tue, 26 Jul 2022 20:19:37 GMT

You're welcome. We have sent a bunch of Transactions since Friday and have not received any back. One example is 10850016092028

Re: Inbound Transactions Queued

msaunders — Tue, 26 Jul 2022 20:30:51 GMT

Hi Samantha;

This is Mark Saunders. Can you please create a ticket in our ticketing system and cc me on the email. I will reach out to you to set up a meeting time to get on your system and take a look. Is that OK?

Thank You !

Take Care1

Re: Inbound Transactions Queued

SamanthaG — Wed, 27 Jul 2022 12:23:52 GMT

Yes, Thank you !