topic Re: DSD Down or IM Processing Slow? in Ask A Question for DSD

DSD Down or IM Processing Slow?

jennifer_shimp — Thu, 21 Jul 2022 15:34:22 GMT

Hello-

I am a DSD user and yesterday afternoon I submitted 6 items and still today at 10:30 CST I still haven't got a response back if successful or not. Not sure if its my DSD system or has to do with IM/1WS slow processing issue that I saw noted in the Community.

I looked in the Scheduled Tasks and there is nothing in the Queue for any of the processes. So want to think it IM/1WS. I usually check IM to see if my information got there and verify that maybe outbound messages just didn't get back to me. But with IM/1WS slow in processing not sure if valid check. Just need some help with the issue and seeing if need to reach out for further support or not. Much help is appreciated.

Re: DSD Down or IM Processing Slow?

jcharles — Thu, 21 Jul 2022 15:43:18 GMT

Hi Jennifer and Welcome!

Our short back log has already been cleared up so hopefully things will realign with DSD. I would be happy to look if you would like to share those GTIN numbers?

Re: DSD Down or IM Processing Slow?

jennifer_shimp — Thu, 21 Jul 2022 15:50:56 GMT

The GTINs I submitted for Modify yesterday late afternoon are:

00041483035004

00041483041579

00041483041586

20041483035008

20041483041573

20041483041580

Thanks for your help. Feel might be DSD side issue, but will think positive.

Re: DSD Down or IM Processing Slow?

jcharles — Thu, 21 Jul 2022 16:06:23 GMT

Jennifer,

Let me see what I can find out for you on those items.

Re: DSD Down or IM Processing Slow?

jcharles — Thu, 21 Jul 2022 17:17:08 GMT

Jennifer,

Our DSD team can be reached at DSDSupport@1worldsync.com. If you would like to have them review the problem from the DSD perspective, just send over the details to that email address.

Re: DSD Down or IM Processing Slow?

jennifer_shimp — Thu, 21 Jul 2022 18:40:50 GMT

I emailed the DSD email letting them know of my issue. See anything from your side?

Re: DSD Down or IM Processing Slow?

jennifer_shimp — Thu, 21 Jul 2022 23:05:43 GMT

Met with Mark Saunders this afternoon and got things working again. Thanks for your time.

Re: DSD Down or IM Processing Slow?

jcharles — Fri, 22 Jul 2022 14:52:37 GMT

Awesome Jennifer!

I am so glad that our teams was able to get you taken care of!