topic Re: New External Recipient GLN - needs added in Ask A Question for DSD

New External Recipient GLN - needs added

c2b30 — Tue, 02 Sep 2025 17:48:58 GMT

Teleflex GLN 0801902000019 would like to add the following GLN Recipient to our list of trading partners in DSD VAL.

BYRD-MIGRATION VAL GLN 4260590815644

Re: New External Recipient GLN - needs added

BLee — Tue, 02 Sep 2025 18:22:17 GMT

Hi, this can be done by accessing the trading partners menu in the admin tool. You can add the GLN there. Please ensure you set the GLN Type to Recipient.

Re: New External Recipient GLN - needs added

c2b30 — Wed, 03 Sep 2025 16:48:44 GMT

I did this already but when I tried publishing the GTIN to the Trading Partner I received an error message (201) that states "Invalid Subscriber GLN (4260590815644). Previously I had to get 1WS help to make sure the have this trading partner in IM as a data recipient.

Re: New External Recipient GLN - needs added

George_C — Thu, 04 Sep 2025 13:52:28 GMT

Hello @c2b30, thank you for reaching out. This inquiry was addressed to the appropriate person, and we will notify you soon. We appreciated your patience.

Re: New External Recipient GLN - needs added

CommunityJedi22 — Thu, 04 Sep 2025 14:56:49 GMT

Hello @c2b30, and thank you for your patience. The DSD team will contact you directly to help you. Please let us know if you need anything else.

Re: New External Recipient GLN - needs added

CommunityJedi22 — Mon, 08 Sep 2025 19:16:54 GMT

Hello @c2b30, and thank you for your continued patience. We are working on this request and will let you know once it is resolved or if we have any questions for you.

Re: New External Recipient GLN - needs added

c2b30 — Mon, 08 Sep 2025 19:26:09 GMT

I submitted this a week ago and it's stopping us from testing data migration into our validated system. Getting this trading partner GLN added to our DSD VAL environment sooner rather than later would be greatly appreciated.

Re: New External Recipient GLN - needs added

jchoroszucha — Mon, 08 Sep 2025 19:33:53 GMT

@CommunityJedi22 We are having the same issues but in Production. In the last three weeks, NONE of our GLNS have synced. We are a recipient.

Re: New External Recipient GLN - needs added

CommunityJedi22 — Mon, 08 Sep 2025 19:34:17 GMT

Hello @c2b30, and I apologize for any delay. We have sent the request to the best team to handle this setup for you, and we will keep you updated as we receive further information.

Re: New External Recipient GLN - needs added

CommunityJedi22 — Mon, 08 Sep 2025 19:40:03 GMT

Hello @jchoroszucha, and thank you for reaching out via the customer community. Issues in receiving publications from trading partners as a recipient can stem from many different types of issues, including connectivity, etc. I highly recommend you open a ticket with our technical support teams, if you have not already, so they can troubleshoot that with you.

The issue that @c2b30 opened for this particular issue is the addition of a new recipient GLN in PP.

Re: New External Recipient GLN - needs added

c2b30 — Wed, 10 Sep 2025 11:56:32 GMT

Do you have any updates to this request or a ticket number that I can track?

Re: New External Recipient GLN - needs added

CommunityJedi22 — Wed, 10 Sep 2025 12:58:03 GMT

Hello @c2b30 . Yes, I see you created this ticket on Friday and is being worked on our end.

CXAM-31384

Re: New External Recipient GLN - needs added

CommunityJedi22 — Wed, 10 Sep 2025 13:00:18 GMT

Hello @jchoroszucha I hope your week is going well. I am checking in with you to see if you were able to contact our technical support team for help with the sync issue you mentioned here.

Re: New External Recipient GLN - needs added

c2b30 — Thu, 11 Sep 2025 15:44:28 GMT

I tried to find CXAM-31384 and see the status, but for some reason it's not showing up on my "Your Support Tickets".

Re: New External Recipient GLN - needs added

CommunityJedi22 — Thu, 11 Sep 2025 15:48:13 GMT

Hello, @c2b30. Yes, unfortunately, we are troubleshooting an issue that impacts customers seeing tickets in the Community. We are working to resolve this quickly. I looked at your ticket in JIRA and can see our teams making updates. Are you receiving emails from the updates made on that ticket?

Re: New External Recipient GLN - needs added

c2b30 — Thu, 11 Sep 2025 15:51:17 GMT

Not that I am aware of. What is the email address receiving ticket update from, so I can check my SPAM folder.

Re: New External Recipient GLN - needs added

Val — Thu, 11 Sep 2025 16:49:49 GMT

Hello @c2b30, thank you for the swift reply.

Our Access Management team sends emails from accessmanagement@1worldsync.com.

Thanks!

Re: New External Recipient GLN - needs added

CommunityJedi22 — Thu, 11 Sep 2025 20:13:17 GMT

Hello @c2b30, I saw a note in your ticket that this was set up for you. Once you complete your testing, please let us know if you need anything else. Thank you again for your patience and for using our customer community.

Re: New External Recipient GLN - needs added

c2b30 — Fri, 12 Sep 2025 16:24:39 GMT

Unfortunately, it's still not working. Can you please verify that BYRD-MIGRATION VAL GLN 4260590815644 was applied to the Testing environment and not production as a data recipient for Teleflex VAL GLN 0801902000019.

Re: New External Recipient GLN - needs added

c2b30 — Fri, 12 Sep 2025 16:56:17 GMT

Here is the GS1 verification that the GLN does exist, just not sure why it's not working with 1WS for our publication tests in VAL.