topic Re: DSD User Guide Doesn't Explain the new Subscription Function in Ask A Question for DSD

DSD User Guide Doesn't Explain the new Subscription Function

c2b30 — Wed, 06 Nov 2024 20:04:53 GMT

I am trying to submit a CIN request but can't see to figure out the steps, as this function has changed with the 2024 upgrade. I have added a Data Source provider to my list and they are listed under the Request for CIN but there isn't a way for me to request the subscription. The Reg. Status indicates "None". Please provide steps on subscribing to a data source provider. Thank you!

Re: DSD User Guide Doesn't Explain the new Subscription Function

CommunityJedi22 — Thu, 07 Nov 2024 13:53:17 GMT

Hello @c2b30 we are taking a look at this for you and will get back to you soon.

Re: DSD User Guide Doesn't Explain the new Subscription Function

RenaeB — Tue, 12 Nov 2024 14:00:21 GMT

@c2b30,

We wanted to follow up to see if you received the steps you needed.

Our PIM team has informed us that they responded to the ticket that was created.

If you need any further assistance, please don’t hesitate to let us know.

Thank you for using the 1WS Community!

Re: DSD User Guide Doesn't Explain the new Subscription Function

c2b30 — Tue, 12 Nov 2024 14:26:28 GMT

How did they send me the information, because I don't recall seeing anything regarding this question or steps to perform.

Re: DSD User Guide Doesn't Explain the new Subscription Function

Val — Tue, 12 Nov 2024 17:30:51 GMT

Hello @c2b30 and welcome back to the Community!

To make sure your request reaches the DSD team directly without any intermediaries and for easier communication, please send an email to dsdsupport@1worldsync.atlassian.net. This will automatically raise a ticket with my colleagues and you will be provided with a ticket number as a reference. This ensures the correct department receives your request and handles it as swiftly as possible.

Thank you!

Re: DSD User Guide Doesn't Explain the new Subscription Function

CommunityJedi22 — Tue, 12 Nov 2024 18:31:53 GMT

Hello @c2b30 already opened a ticket with us and the DSD team is taking a look and will get back to you. Sorry for any confusion.

Re: DSD User Guide Doesn't Explain the new Subscription Function

c2b30 — Thu, 14 Nov 2024 12:44:26 GMT

Teleflex located a function that we needed to perform in the release notes. This issue has been fixed and this can be closed.

Re: DSD User Guide Doesn't Explain the new Subscription Function

RenaeB — Thu, 14 Nov 2024 13:44:07 GMT

@c2b30,

That’s fantastic news!

Thank you for keeping us updated and making use of the 1WS Community!