topic How to get support in Ask A Question for DSD https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8019#M115 <P>I have 7 open tickets spanning three weeks with ZERO responses from the DSD team.&nbsp; I have spoken with my account rep who said he'd pass the information on, and yet we still have no responses.&nbsp; How do I get anyone from 1WS to respond to the tickets we put in?&nbsp;&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jchoroszucha_0-1684440854983.png"><img src="https://community.1worldsync.com/skins/images/D369DAFD18707DE1721DE44F3A4A75A3/responsive_peak/images/image_unmoderated.gif" alt="jchoroszucha_0-1684440854983.png" /></span></P> <P>&nbsp;</P> Thu, 18 May 2023 20:14:24 GMT jchoroszucha 2023-05-18T20:14:24Z How to get support https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8019#M115 <P>I have 7 open tickets spanning three weeks with ZERO responses from the DSD team.&nbsp; I have spoken with my account rep who said he'd pass the information on, and yet we still have no responses.&nbsp; How do I get anyone from 1WS to respond to the tickets we put in?&nbsp;&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jchoroszucha_0-1684440854983.png"><img src="https://community.1worldsync.com/skins/images/D369DAFD18707DE1721DE44F3A4A75A3/responsive_peak/images/image_unmoderated.gif" alt="jchoroszucha_0-1684440854983.png" /></span></P> <P>&nbsp;</P> Thu, 18 May 2023 20:14:24 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8019#M115 jchoroszucha 2023-05-18T20:14:24Z Re: How to get support https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8021#M116 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/378">@jchoroszucha</a>&nbsp;and thank you for reaching out.&nbsp; I contacted the DSD team and asked them to review your post here and get back to you</P> Thu, 18 May 2023 20:43:38 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8021#M116 CommunityJedi22 2023-05-18T20:43:38Z Re: How to get support https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8034#M117 <P>Three of the tickets were closed, they were not resolved, and no one from 1WS contacted us to discuss.&nbsp; How do I get some one to call and discuss these problems? I am emailing all the addresses you have provided.&nbsp; We use the ticketing system and do not get support.&nbsp; This back and forth on a community board is unprofessional, extremely poor customer service and unproductive.</P> <P>&nbsp;</P> Fri, 19 May 2023 13:41:16 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8034#M117 jchoroszucha 2023-05-19T13:41:16Z Re: How to get support https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8035#M118 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/378">@jchoroszucha</a>&nbsp;I apologize for teh delays in support getting back to you.&nbsp; I reached out to them and also ask for your patience as this weekend is a Large Release and most technical resources are working on their parts for this large, impactful release.&nbsp; They assured me they will reach out to you today.</P> Fri, 19 May 2023 13:57:08 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-DSD/How-to-get-support/m-p/8035#M118 CommunityJedi22 2023-05-19T13:57:08Z