topic Re: Kroger API Question in Ask Questions for Kroger API

Kroger API Question

AJ — Tue, 24 Feb 2026 17:37:37 GMT

Thank you for the update @CommunityJedi22
How will we see / receive the IMF since the item will now be sent automatically to the Kroger Certified Items API? I see the acceptance, but our sales team is being asked for the IMF number.

Re: Kroger API Question

CommunityJedi22 — Tue, 24 Feb 2026 17:39:16 GMT

Hello @AJ and thank you for continuing the use of the customer community. Welcome back.

The publications to the Certified Items API GLN will come up in both Worklist and Sync Status report. Either can be used as a source for the IMF once assigned by Kroger for your item.

Please bear in mind the items may not be published automatically to the Certified Items GLN if the initial publication to the Certification Queue was before the auto publications were enabled in our systems. If you have specific item(s) you would like us to have a look at, the GTIN(s) would be helpful. Thank you.

Re: Kroger API Question

CommunityJedi22 — Tue, 24 Feb 2026 17:39:37 GMT

From @AJ

Thank you @Val

Yes, if you would please let me know on these GTINs

0 71279 57458 5

0 71279 57457 8

0 71279 57459 2

0 71279 57460 8

Re: Kroger API Question

AJ — Wed, 25 Feb 2026 13:33:08 GMT

Thank you @Val for the assistance. I republished last night following the explanations you sent. I see now the items are Sync'd but I still do not see where it was sent to 0838016000116 - Certified Items for Kroger API for the IMF number. I'm submitting to Harris Teeter for acceptance, does that have any impact on the process flow?

My buyer and sales is anxious to have this done soon as we start new items in less than two weeks.

Thank you.

Re: Kroger API Question

alien — Wed, 25 Feb 2026 14:37:52 GMT

Hello @AJ and thank you for utilising our customer community.

I looked at the items mentioned above and while the publications show up as synchronized they also have a publication fail status.

Here is the message I see about why they failed:

R02044: PUBLICATION IMPACT: Only one Product Image (PRODUCT_IMAGE) can be designated with Digital Asset Primary Indicator (externalFileLink/primaryImage) = TRUE. This primary image should be the main front facing image which represents the product. Item (00071279302522)
2. R02063: 6 "Product Images" - Exactly 1 Required Primary Front and up to 5 additional UNIQUE Facings ( Back, Left, Right, Top, Bottom).

You might need to look at the images you have and make sure that they meet the requirements Korger has Kroger Product Image Requirements and make sure that only one image is marked as the primary image as well.

Resending the item should be enough and under normal circumstances and it should publish itself to the Certified Items for Kroger API after everything is in order.

Thank you and have a great day.

Re: Kroger API Question

AJ — Wed, 25 Feb 2026 14:42:58 GMT

Thank you @alien with the merger of Syndigo and 1WS, is it possible there are image conflicts? I only have three images per item and Kroger is only getting two of them, and only one primary per item.

Re: Kroger API Question

Val — Wed, 25 Feb 2026 15:41:15 GMT

Hello @AJ, thank you for the update.

There should not be any issues related to the merger. For Kroger it is mandatory for any product image to be at least 1000 pixels in any direction and have a unique Facing and a Background of either White or Transparent selected, please. If the issue persists, can you please let us know which GTIN(s) you are having issues with? Thank you.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 13:30:49 GMT

Good morning @Val
I republished all items as NEW last night and they reflect Synchronized, but no indication they have been forwarded to 0838016000116 - Certified Items for Kroger API for the IMF number. These are the GTINs I'm trying to get IMF numbers for my buyer.

00 071279 57458 5

00 071279 57457 8

00 071279 57459 2

00 071279 57460 8

Re: Kroger API Question

George_C — Thu, 26 Feb 2026 14:46:08 GMT

Hello @AJ, and thank you for the reply.
We checked the 4 items provided, all of which have the 0838016000116 - Certified Items for Kroger API subscribed to them, but the items failed due to an image issue.
They have the External File Link under the External Digital Assets section that creates a conflict with your current images.
Please check and correct the images on the EAs and ensure only one is set as the primary front-facing.
We also recommend removing that information from the External File Link on both CA and EA levels, saving and checking the reports Sync Status for Progress, as the current status under the report is FAILED - SENDING TO SUBSCRIBER.
Once it is updated and corrected, it will be published to the Certified Items for the Kroger API.
Please let us know if further help is needed.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 17:56:35 GMT

@Val good morning, it seems there are multiple images associated my GTINs. I am admin in 1WS, and we have another user loading data for Syndigo. It seems from the image names my counterpart has loaded images through Syndigo and I have loaded through 1WS.
If a customer doesn't use Syndigo but does use 1WS, will they receive the images loaded via Syndigo?

I need to clear up the roles and responsibilities on my side of the data entry but need to know the implications for our customers and what they will receive.

Thank you in advance for your direction.

Re: Kroger API Question

nancyVigo — Thu, 26 Feb 2026 18:23:48 GMT

@AJ, good afternoon! I was wondering if I understood this correctly. Are you saying that someone else (broker, distributor, etc.) has been sending images through Syndigo, which is preventing your items from being synced with Kroger?

I am just trying to find out if this will eventually be an issue with our company.

Thanks in advance!

Re: Kroger API Question

DanV — Thu, 26 Feb 2026 18:42:15 GMT

Thank you for reaching out to our customer community. Welcome.

I would recommend creating a ticket so that we can get more details about how your images are being loaded and take a closer look at the examples provided.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 18:43:56 GMT

That's my question to @Val

My coworker does the Syndigo entries and I can tell by the file names they are not my entries, so I believe that's why Kroger is seeing double primary image submission for my items.

Re: Kroger API Question

nancyVigo — Thu, 26 Feb 2026 18:46:32 GMT

@AJ, thanks for the reply. I will have to keep my eye on this for the future, as well as continuing to monitor this thread.

Re: Kroger API Question

Val — Thu, 26 Feb 2026 19:07:35 GMT

Hi @AJ and @nancyVigo, it's great chatting with you.

@AJ, Dan's suggestion above for raising a ticket with us was great as it helps us troubleshoot and suggest solutions for your specific case, which may be different from a general use case.

When you have images added for a specific retailer only or images that do not meet a retailer's requirements or you just want one or several retailers to not receive those images, we have a few options that help.

In the image metadata section, there is an Shared with option, and choosing Excluding means that the retaier(s) you choose to add to the list will not receive that image with this setting enabled:

In the example above I was searching for the Kroger Certification GLN. A use case here would be when an image does not meet Kroger's requirements (for example, nutrition facts label images are often smaller and Kroger needs any image submitted to them to be at least 1000 pixels in any direction, so let's say a 900 by 500 image will not be accepted). If you use Excluding option, please add both Kroger API GLNs in the excluded list.

There is also the opposite option, to share an image with only the recipient(s) you want to receive that image:

This should be useful for anyone needing to send images to certain retailers only. Thanks.

Re: Kroger API Question

carolhunn — Thu, 26 Feb 2026 19:32:41 GMT

Hi @AJ -- we were instructed by Syndigo that we could only have 1 data pool provider at a time. I'm assuming due to the confusion and the likelihood of multiple syndications for 1 item. I'm assuming at some point, you'll probably want to decide which data pool provider you'll want to utilize? Just curious how this works for you.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 20:17:50 GMT

Thanks @Val and @DanV I'm not finding where to create a ticket or a number to talk with someone about these issues and my customer is getting quite frustrated that I cannot get this completed in more timely fashion. Any additional help is greatly appreciated.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 20:20:34 GMT

I haven't seen any communication about this and considering these guys are now the same company I'd like to think they would have disclosed/discussed with the customers to choose the syndication and delivery.

Re: Kroger API Question

Val — Thu, 26 Feb 2026 21:15:25 GMT

Hi, @AJ and thank you for the follow-up.

New: Customers Can Create & Manage Tickets in Community - for ticket creation, please.

@AJ and @carolhunn, regarding Data Pools and data sharing, a company (information provider) can use a single Data Pool registered with the Global Registry per GLN. While Data Pool providers may also offer different services - like Digital Asset Management (for image-related services for example) - these do not always consitute (GDSN) data syndication. This limitation is created to also avoid (potentially conflicting) data being sent from different sources.

Thanks.

Re: Kroger API Question

AJ — Thu, 26 Feb 2026 23:21:51 GMT

@Val the links on the page just go in circles, back to the link to fill out the page. I really need to resolve this issue before the customer opts out of the new items.