topic Re: Kroger VIP Error message - VIP Class vs PID class in Ask IM to VIP Questions

Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Thu, 08 Jun 2023 13:44:01 GMT

Good morning team!

I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed.

The last one is regarding the Kroger Class Code. The Display has 4 Eaches and of them had a different code (144 vs 092) and I changed it to match the rest.

However, I still received the same error message. In speaking to the Kroger representative, she told me that there are times that the codes stay stuck in a loop between VIP and DIP (the back end program).

She suggested that I change the codes again and see what happens, which I did. She also said that there is nothing else I can do on my end and that the distributor would need to contact their Kroger Category Manager to address the issue between them.

I just wanted to make sure that this is the only way to go on my end. Thanks!

The Gtin I'm working on is 00071072003183.

Re: Kroger VIP Error message - VIP Class vs PID class

jcharles — Thu, 08 Jun 2023 14:50:21 GMT

Hi Nancy,

Welcome back and always good to see you again! Let me take a quick peek and I can advise.

Thanks!

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Thu, 08 Jun 2023 14:51:44 GMT

@jcharles , thanks so much!

Re: Kroger VIP Error message - VIP Class vs PID class

jcharles — Thu, 08 Jun 2023 15:01:53 GMT

Nancy,

Do you typically apply the Kroger Class Code to a Dispatch unit? Have you been able to successfully fit?

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Thu, 08 Jun 2023 15:43:55 GMT

I do whenever I have to top off items. Most of the time, the class code is already there.

Re: Kroger VIP Error message - VIP Class vs PID class

jcharles — Thu, 08 Jun 2023 16:13:43 GMT

Can you attempt to remove the Class from the Parent GTIN, see what response we get?

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Thu, 08 Jun 2023 17:10:38 GMT

@jcharles , I just checked and it has a message that it is being processed. Please, see previous error message and the current one attached.

If it still does not submit successfully, I will try your suggestion.

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Fri, 09 Jun 2023 12:27:27 GMT

@jcharles, good morning!

I found a rejected message in VIP this morning and tried your suggestion, but it came back with the same error message as before (VIP 144 vs DIP 092).

Would you advise me to reach out to the distributor, as suggested by the Kroger rep, so they can contact their Category Manager?

This is the longest that I have had to work on a item in VIP so that it successfully submits.

Your expertise in this matter is greatly appreciated!

Re: Kroger VIP Error message - VIP Class vs PID class

CommunityJedi22 — Fri, 09 Jun 2023 13:12:06 GMT

Hello @nancyVigo , I am sorry this one has taken longer to get resolved. I understand we do sometimes see issues when an item has multiple child Eaches all part of different classes. Because the normal steps to resolve have not corrected this, yes, we recommend you ask your distributor to reach out to their contacts at Kroger including their category manager to confirm the class code for the Eaches you are trying to submit. Once that is confirmed and updated, please let us know if you encounter any other issues.

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Fri, 09 Jun 2023 13:22:32 GMT

@CommunityJedi22 and @jcharles, thank you both so much for taking the time to help me with this issue and guide as to what steps to take next.

I will reach out to the distributor and go from there.

I hope you both have a fantastic day! 🙂

Re: Kroger VIP Error message - VIP Class vs PID class

CommunityJedi22 — Fri, 09 Jun 2023 13:34:45 GMT

No problem at all @nancyVigo and please keep us in the loop including what you learn here so we can document in the community for future reference. Have a great weekend.

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Fri, 09 Jun 2023 14:58:30 GMT

@CommunityJedi22, I sure will. Have a great weekend! 🙂

Re: Kroger VIP Error message - VIP Class vs PID class

jwilliams — Fri, 17 Nov 2023 21:30:46 GMT

Hi!

A customer of mine is having a similar issue. I'm wondering if he should reach out to his distributor?

The GTIN in question is 00716445114416

Thanks!

Re: Kroger VIP Error message - VIP Class vs PID class

Julie — Fri, 17 Nov 2023 21:37:28 GMT

Hello @jwilliams and thanks for reaching out through our customer community!

I would recommend going to GTIN 00716445114416 and modifying the Kroger Family Tree to the Class indicated by Kroger in the comments which should be 054, not 053 and submit the item. Please let me know if any further assistance is needed. Thank you.

Re: Kroger VIP Error message - VIP Class vs PID class

nancyVigo — Fri, 17 Nov 2023 21:38:36 GMT

@jwilliams, I have continued to have this issue (on and off). I finally got a couple of email addresses of category managers from a Kroger Customer Service rep and reached out to them to see if they can help.

I have not received an answer yet, but will let you all know when I do.