topic Re: Kroger Image Error Message - Facing Value in Ask IM to VIP Questions

Kroger Image Error Message - Facing Value

nancyVigo — Fri, 01 Nov 2024 12:58:02 GMT

Good morning team!

I've encountered an issue with Kroger regarding an Image Facing Value of an item that I just updated in 1WS.

I only have one image facing "Front" and the others have been locked so that only UNFI can see them (they required extra images for the EACH).

Please, see attached screen shot showing the error message for item #10071072019082.

Thanks in advance!

Re: Kroger Image Error Message - Facing Value

RenaeB — Fri, 01 Nov 2024 13:04:11 GMT

Hello @nancyVigo,

Happy FriYaY!!! Welcome back to the 1WS Kroger Community!

The image error you're encountering is due to selecting "No Plunge Angle" for the Image Orientation Type Code, which is causing an error on Kroger's side.

Please update this field to blank and resubmit.

Thank you for always being a valued member of the 1WS Community!

Re: Kroger Image Error Message - Facing Value

nancyVigo — Fri, 01 Nov 2024 13:13:59 GMT

@RenaeB, happy FriYay to you as well!

A while back, I was told that Kroger accepts either a blank field or a no plunge angle for the image orientation.

Should I just leave this area blank from now on?

Re: Kroger Image Error Message - Facing Value

RenaeB — Fri, 01 Nov 2024 13:15:10 GMT

Hello @nancyVigo,

Correct.

Image Orientation Type Code should remain blank.

Re: Kroger Image Error Message - Facing Value

nancyVigo — Fri, 01 Nov 2024 13:16:05 GMT

@RenaeB, thanks so much for the clarification. Have a wonderful weekend! 🙂

Re: Kroger Image Error Message - Facing Value

CommunityLord_ — Mon, 04 Nov 2024 16:25:12 GMT

Hello @nancyVigo,

Don't hesitate to contact us if you have any other questions.

We are always here to help you.

Thanks.