topic Re: Got errors where I have no idea on what to do in Ask IM to VIP Questions

Got errors where I have no idea on what to do

Brennen — Tue, 24 Sep 2024 04:16:43 GMT

I have received the following errors but am working out how to change them.

KR1177 At least one region entry is required. Item (00810166830089)
KR5447 Manufacturer Suggested Retail Price, Manufacturer Suggested Retail Price Basis and Manufacturer Suggested Retail Price Basis UOM must either all be provided or all be left blank. Item (00810166830089)
KR16315 Event Type is required for New Publication Type(s). Item (00810166830089)
KR1003 Kroger Item Submission Reason Code is required. Item (00810166830089)
KR1028 Primary Contact Name is required. Item (00810166830089)
KR1029 Primary Contact Email is required. Item (00810166830089)
KR1030 Primary Contact Phone is required. Item (00810166830089)
KR1123 A Kroger Sales Event is required. Item (00810166830089)
KR1510 Model GTIN Exists is required on all New items. Item (00810166830089)
KR16319 Proposition 65 Eligible is required when Kroger Intended Sales Variant equals YES. Item (00810166830065)

Re: Got errors where I have no idea on what to do

nancyVigo — Wed, 23 Oct 2024 19:13:03 GMT

@Brennen, good afternoon!

I just came across your post and was wondering if you had been able to take care of all these error messages.

The Primary Contact Name, Email and Phone Number are usually your company's information. In this case, the name would be yours since you're the one entering the info.

I usually reach out to our brokers/distributors who are requesting the publication to get the information on the Region, Manufacturer Suggested Retail Price, Price Basis, Event Type, Kroger Item Submission Reason Code and Kroger Sales Event.

As far as the Gtin Model, I usually pick "NO" for Model Gtin Exists and this should take care of that error message.

I have attached a screen shot showing how to unhide extra attributes so that you can find where the Proposition 65 are is.

Good luck!

Re: Got errors where I have no idea on what to do

CommunityJedi22 — Thu, 24 Oct 2024 12:14:38 GMT

Hello @Brennen and @nancyVigo . Thank you for using the customer community. I apologize that we somehow did not respond to your question previously and of course, always appreciate the support from @nancyVigo . These types of delayed responses are not indicative of our support in the community and I apologize. Please give us another chance and let us know how we can help.

Re: Got errors where I have no idea on what to do

nancyVigo — Thu, 24 Oct 2024 12:18:43 GMT

@Brennen, I can definitely concur with @CommunityJedi22 in the fact that they have always been very helpful.

I'm glad that we can help each other out...that's what the Community is all about! 🙂

Re: Got errors where I have no idea on what to do

Brennen — Thu, 24 Oct 2024 18:55:39 GMT

Thank you for your follow-up. I have to admit this has been the worst process I have ever gone through, and I have worked at FMCG internationally for years. I think we have muddled through it, but I am not convinced it is all accurate, as we were doing things to remove errors.

Re: Got errors where I have no idea on what to do

Val — Thu, 24 Oct 2024 19:16:40 GMT

Hello @Brennenand welcome back,

Thank you for the follow up and I am very sorry to hear about the issues you have encountered so far.

Fortunately, for Kroger, we have a lot of documentation that walks you through the entire item setup process, including the hierarchy top-off you were initially referencing in the first post in this thread.

This video going through Hierarchy Level Data in Product Introduction for Kroger should be very useful to get you started. For a more in-depth explanation of the entire item setup process, you can use the Kroger Reference Manual here.

Please let us know if you come across any other related issues for the item and we would be delighted to assist further when needed.

Thank you!

Re: Got errors where I have no idea on what to do

RenaeB — Thu, 24 Oct 2024 19:18:16 GMT

Hello @Brennen,

I reviewed your GTIN hierarchies and noticed that the errors are related to WERCS, which is preventing successful submission to Kroger.

Currently, your WERCS Product Classification is set as 'Personal Care Product.'

Since this classification is selected, you will need to follow Kroger's WERCS process (as noted in the COMMENTS).

If this classification is incorrect and WERCS is not required, please select 'NONE' for all EA GTINs, then validate and save.

This will allow your items to proceed through Kroger's QA and be assigned an IMF.

Let me know if this helps resolve your errors.