topic Re: "Published Awaiting Subscription" for republished items in Ask IM to VIP Questions

"Published Awaiting Subscription" for republished items

Jennee — Fri, 02 Jun 2023 21:30:37 GMT

Hello,

I have republished some items to Kroger and they are coming back with a GDSN status of "Published Awaiting Subscription." I have published the items to Kroger last week but had to make some corrections.

Is this something that's specific to Kroger Corporate Brand items? I usually don't get a message like that unless the trading partner subscription isn't set up.

Also, I published over 4 hours ago and the status hasn't changed. Is there something I'm supposed to do?

In case it matters - I don't use 1Worldsync Item Management for GDSN. I use a different data pool and then just top up in 1WS VIP.

Please advise, thanks.

Re: "Published Awaiting Subscription" for republished items

CommunityJedi22 — Mon, 05 Jun 2023 12:06:53 GMT

Hello @Jennee and thank you for reaching out via our customer community. Welcome. Kroger uses a general Target Market subscription which means they will accept any publications to them with a Target Market of US. Can you confirm your items are TM = US? Do you have a GTIN example?

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 13:39:33 GMT

Hi, yes, the items are Target Market US.

Case GTIN: 10011110625691

The weekend has come and gone which means it has not just been hours but days, but this GTIN (plus two others) is still "published awaiting subscription"

Not sure if it's relevant but I also changed the status (preliminaryItemStatusCode) of the item from Preliminary to Final.

Re: "Published Awaiting Subscription" for republished items

CommunityJedi22 — Mon, 05 Jun 2023 13:52:11 GMT

Hello @Jennee , can you confirm any update you are making with your datapool is for the Target Market US version of your GTIN 10011110625691? I looked in VIP and per your workflow, I do not see recent updates since June 2 and your last activity in VIP was that same day. I also see no notes in the Comments area from Kroger and wonder if you want to complete the top-off process in VIP, validate and submit to see if Kroger needs you to provide anything else.

I also looked in Kroger's worklist and see no transactions from you in the last week from a GDSN perspective. Has your data pool indicated any issues with sending updates?

GLN 0770118000017 / GTIN

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 14:24:24 GMT

Hello,

I made several changes as Kroger is pretty strict on how they want Kroger Corporate Branded items submitted (product descriptions, functional name, marketing message, etc.). I am also NOT supposed to submit until someone from Corp Brands goes in and checks what I've done. I only have to get the items to pass validation.

There are no issues from my data pool as I've been sending updates to other trading partners in the past week. I'm only having issues with publishing to Kroger.

I can send you the CIN file by email if you want to take a look? Could you email me so I respond back to you? This is kind of critical as I have 18 items to publish to Kroger and I've been given until end of the week to finish topping them off in VIP. Some of the corrections need to be made in GDSN and some in VIP.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 14:40:37 GMT

I just talked to someone on my data pool's support team and they are advising that there are no technical issues on Syndigo's side. We did republish that GTIN I provided you just now to see if it will go through.

One thing that did pass through my mind - Kroger wanted us to use their Kroger Corporate Brands GLN 0011110000026 as the Brand Owner, but we are supposed to publish to Kroger's usual GLN 0011110000019. Would that have triggered some kind of additional action on Kroger's side that meant setting up the trading partner subscription again? Please advise, thanks.

Re: "Published Awaiting Subscription" for republished items

jcharles — Mon, 05 Jun 2023 15:00:31 GMT

Hi Jennee,

Welcome to our online I am reviewing the content to see if I can pinpoint the root cause. I will advise the moment I have anything to share.

Thank you!

Re: "Published Awaiting Subscription" for republished items

jcharles — Mon, 05 Jun 2023 15:24:18 GMT

Jennee,

I opened a help ticket with our team so we could contact directly if needed. Please let me know if ticket CXPS-2090 does not arrive in your Inbox.

Thanks for your patience.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 15:33:29 GMT

Hi jcharles,

I haven't seen the ticket. Did you send it to my email? My username juy1@cakerie.com is NOT my email. I did see you assigned something to me in VIP though, I'm not sure what I'm supposed to do with that? I'm already assigned to the item?

Re: "Published Awaiting Subscription" for republished items

CommunityJedi22 — Mon, 05 Jun 2023 15:44:19 GMT

Hello @Jennee @jcharles . Yes, John created a ticket for you for this to be reviewed further. If that is not your correct email, please advise. That is the email associated with your login and community username. We checked on our end and the master subscription for Kroger is running on schedule every fifteen minutes without issue today. Kroger uses a Target Market US open subscription so there is no further subscription they would perform for your items.

Can you confirm, as I suspect, the error message you are seeing "Published Awaiting Subscription" is not an actual CIC message for your data pool but rather a notification from them?

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 15:57:22 GMT

Hi, my email is juy@cakerie.com (there is no "1" after juy) Published Awaiting Subscription is the message I got as a GDSN status. It's not an error message. I should have typically gotten a CIC-Review message (any item I haven't submitted in VIP has this message) if the publication has gone through successfully.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 16:01:47 GMT

oh, sorry, it looks like I can't retrieve the CIN file unless I get a received message from the trading partner. I don't know what else to do on my end. Yes, the Target Market is US. I have published the item successfully to Kroger before. Just had to make some changes per their instructions.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 16:09:27 GMT

Could it have been triggered by the change in status? The first few publications were under an item status of PRELIMINARY (under prelimaryItemStatusCode) which I switched to FINAL this time around. I don't normally publish specs until they were final but these items were published with very preliminary specs initially. We've since finalized them so I changed the status code. All other changes I've made are typical changes one would make in a GDSN publication.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 16:45:46 GMT

I published another item today - but did NOT change the item status code (I kept it at preliminary). It's still showing up as Published Awaiting Subscription

Re: "Published Awaiting Subscription" for republished items

CommunityJedi22 — Mon, 05 Jun 2023 16:57:31 GMT

Hello @Jennee we are still looking on our end but please understand, Published Awaiting Subscription is not a GDSN sync status message and is likely a message used by your data pool to advise you of a needed action on your end. I tried to translate what they could mean but as I mentioned, the master sub is running for Kroger and they are subscribed to your Target Market. If you made an update and you do not see a CIN (what you send) or a CIC response from Kroger, then I recommend checking with your data pool as to what that error means on their end.

Re: "Published Awaiting Subscription" for republished items

Jennee — Mon, 05 Jun 2023 17:00:28 GMT

Okay, I'll contact my data pool tech support again. thanks for working on this.

Re: "Published Awaiting Subscription" for republished items

Jennee — Thu, 08 Jun 2023 15:33:53 GMT

Hi @jcharles I've been responding to the ticket CXPS-2090 through email but I don't think you've been getting it as I sent so many emails but didn't get any responses since Monday - it just looks like you keep asking me the same questions over and over again. I have since opened a ticket by emailing techsupport@1worldsync.com and the new ticket is CXTECH-23400? How come every time I respond a new ticket seems to open? Now CXTECH-23438 is created.

I clicked on the "view this request" in the link and signed up for 1WS Support Center. Am I supposed to respond in there now rather than respond in the email? I tried doing the same thing to the original request CXPS-2090 (clicking on "view this request" link) but it says I don't have access to that portal so I can't respond to the original ticket. Can you please check the CXTECH-23400 support thread as I left my phone number there so you can call me back. My deadline is tomorrow for 18 items! I'm trying to put in what I can in VIP today but those won't help until the GDSN data flows in. Please can someone provide some guidance? I talked to my data pool, 1WS tech support, GS1 Canada tech support, and even Kroger. I've called 1WS customer service twice (yesterday and this morning) and both times they say you're in a meeting. I'm really getting anxious as nobody seems able to assist me - everybody just says they'll leave a message for you.

Re: "Published Awaiting Subscription" for republished items

jcharles — Thu, 08 Jun 2023 16:05:14 GMT

Jennee,

Thank you for speaking with me on the phone I have escalated the request and as soon as the work is done then I will let you know!

Thanks so much for working with 1Worldsync.

Re: "Published Awaiting Subscription" for republished items

Jennee — Thu, 08 Jun 2023 16:07:47 GMT

Thank you, John! I appreciate it!

Re: "Published Awaiting Subscription" for republished items

Jennee — Thu, 08 Jun 2023 20:20:03 GMT

Hi John!

The Syndigo rep assigned to my case just emailed to let me know that other suppliers are having issues publishing to Kroger and getting the "Published Awaiting Subscription" message. I don't know if you got reports from other suppliers too? Anyone else who publish from Syndigo having issues? How about anyone else who DON'T publish from Syndigo but who don't use 1Worldsync Item Management?