topic Re: Gluten Free Claim in Ask IM to VIP Questions

Gluten Free Claim

A_Flower — Tue, 26 Mar 2024 14:13:03 GMT

Good morning,

I'm getting a review message of Pls revise the Gluten Free Claim. Our item is gluten free and it's printed on the package. That is what I have selected in VIP also. Can you please tell me what they are needing?

Below is a screen shot or the review.

Thanks in advance!

A_Flower

Re: Gluten Free Claim

Julie — Tue, 26 Mar 2024 14:41:18 GMT

Hello @A_Flower, it's lovely talking to you again.

I see the information is added on the item and I can see it on your product printed on the label. Please reach out to the Kroger Supplier engagement Group and discuss with them 844 277 6165 Option 1.

If you need help after discussing with them please let me know. Thank you!

Re: Gluten Free Claim

A_Flower — Tue, 26 Mar 2024 14:47:45 GMT

Thank you, Julie!

I'll give them a call.

Re: Gluten Free Claim

rogerkw — Sat, 06 Jul 2024 19:30:38 GMT

I have the same issue. Was yours resolved? What did they tell you?

Thanks, Roger

Re: Gluten Free Claim

A_Flower — Mon, 08 Jul 2024 11:06:01 GMT

Good morning, Roger,

I apologize, but I can't remember what the resolution was.

I looked back in my emails and can't find anything there, either.

Andrea

Re: Gluten Free Claim

Julie — Mon, 08 Jul 2024 14:41:29 GMT

Hello @rogerkw and apologies for the delay.

You would need to modify the information for the GTIN as the value previously selected for the item is no longer a valid option.

Based on the Comment from Product Introduction: Please revise the Gluten Free Claim from "TRUE" which is an obsolete response and replace with either "GLUTEN FREE CLAIM AND NOT PRINTED ON PACKAGE", "GLUTEN FREE CLAIM AND PRINTED ON PACKAGE" or "No".

This is currently populated on your product:

Once that value is modified to be a valid value, you can resubmit your item to them with the updated information. I've attached the documentation on How to Corner - Submitting an item without Generating an IMF, thanks!

Re: Gluten Free Claim

rogerkw — Sat, 20 Jul 2024 15:51:23 GMT

Thank you so much