topic Re: Item Maintenance and publishing in Ask IM to VIP Questions

Item Maintenance and publishing

devonparish — Tue, 30 Jan 2024 21:57:59 GMT

I am trying to publish my first item (shirt) and I am able to successfully validate the item and publish but the CIC status is in review with the below log info.

CIC999:Log into 1SYNC Product Introduction, add retailer specific attributes

I am publishing to Kroger and have the Kroger Item Load quick sheets but I am not finding what I am missing.

This is apparel and it should be at the each (consumer unit) in the Hierarchy. No case of product or pallet of product.

Re: Item Maintenance and publishing

Montavio — Tue, 30 Jan 2024 22:57:30 GMT

Hi @devonparish! What this is instructing you to do is visit 1 World Sync's Product Introduction platform, otherwise known as Kroger VIP.

You can see how to log in here: https://community.1worldsync.com/t5/IM-to-VIP-Training/101-Basic-How-to-Log-Into-Product-Introduction-from-Item/ta-p/10300

You can see more videos on how to finish topping off an item in Kroger VIP: https://community.1worldsync.com/t5/Kroger-Training/ct-p/KrogerTrainingOffering

Let us know if you need anything else!

Re: Item Maintenance and publishing

devonparish — Wed, 07 Feb 2024 14:54:46 GMT

Thank you, I am still receiving some validation errors on the Kroger side and trying to work through them.

Re: Item Maintenance and publishing

JustinW — Thu, 08 Feb 2024 13:45:03 GMT

Hi, @devonparish welcome to the Community. Please let us know if you run into any specific errors that you have questions about resolving.

Re: Item Maintenance and publishing

devonparish — Thu, 08 Feb 2024 17:23:26 GMT

Thanks Justin, I am getting the attached errors on the Kroger side.

Re: Item Maintenance and publishing

Montavio — Thu, 08 Feb 2024 17:39:15 GMT

Hi @devonparish, these errors are being triggered due to missing or incorrect information. Please review this Community article to see tips and instructions on how to troubleshoot these errors: https://community.1worldsync.com/t5/Troubleshooting-Attribute/PI-Workflow-How-to-See-All-Attributes-amp-Find-the-Class/ta-p/7420

If after reviewing this article you are still having some trouble, let us know which specific error we can help with. Thanks!