topic Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank. in Ask IM to VIP Questions

CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank. etc

CastleFoodsLLC — Tue, 12 Jul 2022 16:39:40 GMT

Hello!

I keep getting this error under 5 of my items, all set up as Each:

CIC999:Item Returned for Review:VENDOR TO RESUBMIT|The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank. Please populate values and resubmit. For a non-pallet dispatch unit, you can populate Number of Trade Items Per Pallet Layer/Non GTIN Pallet Ti and Hi.

My GTINS are:

00812600030987
00812600033698
00812600033681
00812600034572
00812600033711

I've searched high and low for with singular key words (trade, pallet, layer, even "hi") with CTRL+F, but I cannot figure out for the life of me where this information is supposed to go.

I've read under another post that I shouldn't even be receiving this error since my items are Each and not Case, as they'll be sold in stores as individual bottles of spices. Is this correct?

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

jcharles — Tue, 12 Jul 2022 18:19:26 GMT

@CastleFoodsLLC

Kroger's portal will hide specific attribute while creating an item. You will need to click on the blue EDIT and then choose "View All Attributes" save & continue. Once you click the View All Attributes then the hidden attributes will be visible to you.

The attributes you are looking for is under Logistics Information

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

CastleFoodsLLC — Tue, 12 Jul 2022 18:52:53 GMT

Oh, thank you so much! The screenshots help a ton.

I have a follow-up question. So let's say one of my items comes 8 in a case. Is it safe to assume I would do the TIHI by how many cases go on a pallet, even though I'm uploading the items as "Each"?

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

jcharles — Tue, 12 Jul 2022 19:08:51 GMT

If you have a case/each hierarchy, you would only enter the Ti/HI on the Parent Case GTIN. If you were sending over just the each then it would be handled as if you were stacking the each on the pallet.

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

Fionak — Wed, 07 Jun 2023 15:48:13 GMT

I'm having the same issue do you mind rephrasing your response?

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

CommunityJedi22 — Wed, 07 Jun 2023 16:34:28 GMT

Hello @Fionak can you tell me what you are encountering so I make sure to answer exactly what you need? This thread has a few different topics...

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

Fionak — Wed, 07 Jun 2023 17:03:16 GMT

I'm getting this and am unsure on how to proceed. I was reading the thread and your answer to their last question seems to be the answer I'm looking for, but I got a little lost in your answer.

2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be populated.

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

CommunityJedi22 — Wed, 07 Jun 2023 18:10:58 GMT

@Fionak Are you updating your content in IM and then publishing it to Kroger? Sorry, one last confirmation before answering. Can you also share your example GTIN?

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

Fionak — Thu, 29 Jun 2023 15:34:52 GMT

Yes, I am updating and uploading to Kroger.

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

jcharles — Thu, 29 Jun 2023 15:39:25 GMT

Hi Fionak and welcome back!

I wanted to check to see if you are still encountering those validations, or have you been able to work through them successfully?

Re: CIC999:The number of Items in a Complete Layer/GTIN Pallet Ti and Hi attributes were left blank.

Fionak — Thu, 29 Jun 2023 16:28:21 GMT

I am still experiencing the same error.