topic Re: KR16000 Product Classification error in Ask IM to VIP Questions

KR16000 Product Classification error

kt — Mon, 02 May 2022 21:05:01 GMT

I am getting this error, and am unable to identify the field in the interface that it refers to. There is no field labeled Product Classification. The only thing I see that is close is the Classification Specific Attributes section, which I have already filled out. What field needs to be filled out to remove this error?

Re: KR16000 Product Classification error

CommunityJedi22 — Tue, 03 May 2022 12:28:03 GMT

Hello, kt, and welcome to the customer community. That error most often occurs when you need to complete the Kroger Class attributes for your consumer unit item in VIP. Select your appropriate class, top-off the attributes, validate until clear, and submit. Please let me know if this works for you.

Re: KR16000 Product Classification error

kt — Tue, 03 May 2022 20:46:57 GMT

Now I get error for Preparation State, Preparation Instructions and Preparation Type, none of which appear in the interface.

Re: KR16000 Product Classification error

CommunityJedi22 — Wed, 04 May 2022 12:18:43 GMT

kt, can you provide me an example GTIN so I can take a look for you?

Re: KR16000 Product Classification error

kt — Wed, 04 May 2022 14:41:49 GMT

00766572800058

Re: KR16000 Product Classification error

CommunityJedi22 — Wed, 04 May 2022 15:47:36 GMT

Thank you for the GTIN. Please see below. Also, a quick tip in VIP, often, you can hit CTRL+F, type an attribute, and hit enter to find. I searched Preparation and found the area below you can scroll to on your item level:

A validation error in VIP: KR3180 Preparation Instructions is required when Preparation State is populated on base units. Item (00766572800058); KR5434 Preparation Type is required when Preparation State is populated on base units. Item (00766572800058)

Re: KR16000 Product Classification error

PhoLicious — Wed, 14 May 2025 16:52:24 GMT

THis is no help. You click on View/Modify and it will not elt you change anything..

Re: KR16000 Product Classification error

CommunityJedi22 — Wed, 14 May 2025 17:00:14 GMT

Hello @PhoLicious, and thank you for your feedback and for reaching out. Can you provide us with an example GTIN and any other context so we can take a look at what you are seeing and offer further assistance?