topic KR15924 Requestor of Item is required if Kroger Item Submission Reason Code is populated - Error in Ask IM to VIP Questions

KR15924 Requestor of Item is required if Kroger Item Submission Reason Code is populated - Error

Billing_SRK — Thu, 13 Oct 2022 20:22:34 GMT

Where can I fix this error?

Re: KR15924 Requestor of Item is required if Kroger Item Submission Reason Code is populated - Error

CommunityJedi22 — Thu, 13 Oct 2022 20:54:43 GMT

Hello, we are looking into this for you. Can you provide me an example GTIN so we can look closer?

Re: KR15924 Requestor of Item is required if Kroger Item Submission Reason Code is populated - Error

Billing_SRK — Thu, 13 Oct 2022 20:56:07 GMT

Hello,

Item 10608863803393

Re: KR15924 Requestor of Item is required if Kroger Item Submission Reason Code is populated - Error

JustinW — Fri, 14 Oct 2022 13:52:01 GMT

Hi. The Requestor of Item is going to be listed on the Kroger Hierarchy Data page, the page that has your Case and Eaches listed on it. It is the 6th attribute down. In this field, you would list the Kroger contact name that is working with you on getting this item over to them.