topic Re: Kroger New Brand Submission. in Ask IM to VIP Questions

Kroger New Brand Submission.

Billing_SRK — Tue, 13 Dec 2022 16:32:30 GMT

Good Day, I submitted the below items and now it under "review". Below is the message popped up before I submitted, What does this means?

KR1325 The brand/sub-brand for this item(s) (10608863691907,00608863745313,00608863745320,00608863745306) has not been seen in VIP previously. Accurate brand names and the consistency of their spelling and capitalization is critical. Continuing with this brand/sub-brand will confirm this name as a new/additional brand name in VIP for your company so that other similar branded items will not receive this validation message. For New items, a new brand name will create a new pricing group within Kroger systems. Please verify the entered brand/sub-brand name.

Thanks for your help!

Re: Kroger New Brand Submission.

CommunityJedi22 — Tue, 13 Dec 2022 16:45:42 GMT

Hello and thank you for reaching out. I looked in IM and it appears the brand name you provided has an extra space in the value between Kids and Inc. Can you correct, repub, and try again with that update?

Re: Kroger New Brand Submission.

Billing_SRK — Tue, 13 Dec 2022 16:56:26 GMT

Thanks for the prompt response.

I will follow this instructions and try again.

Re: Kroger New Brand Submission.

Billing_SRK — Wed, 14 Dec 2022 22:34:49 GMT

Hello, I tried to publish this item and this is the message: PI4002 Action or Update not allowed due to your permissions or the current status of the product.

Your help is very appreciated. Thanks.

Re: Kroger New Brand Submission.

CommunityJedi22 — Thu, 15 Dec 2022 13:05:39 GMT

You will likely need to make that change in IM and send it to Kroger VIP again.

Re: Kroger New Brand Submission.

moproof — Mon, 19 Dec 2022 21:19:09 GMT

Hi there,

I am also having this issue. It's saying our brand name is not in the system. My company name is Proof (I think we're under Proof Company, LLC in this portal), but I've tried both names, and I get an error every time I try and validate.

Thanks!

Re: Kroger New Brand Submission.

CommunityJedi22 — Mon, 19 Dec 2022 21:37:59 GMT

Hello and thank you for reaching out via our customer community. Welcome. Can you confirm whether you are getting this error in IM or VIP? Can you confirm you are submitting with your name exactly like this: Proof Company, LLC

Re: Kroger New Brand Submission.

moproof — Mon, 19 Dec 2022 22:55:01 GMT

I have no idea - once I go to "Products" and then "Create Item" enter all the product information, I get the message upon validating the info. And they initially were all set to just Proof, but then I went back and tried Proof Company, LLC (exactly like that), and it still is saying there is an error with the brand name not matching.

Re: Kroger New Brand Submission.

CommunityJedi22 — Tue, 20 Dec 2022 12:58:54 GMT

Hello @moproof I am happy to take a look for you. Can you provide me an example GTIN please?

Re: Kroger New Brand Submission.

moproof — Tue, 20 Dec 2022 19:05:00 GMT

00810040910869

Re: Kroger New Brand Submission.

CommunityJedi22 — Tue, 20 Dec 2022 19:15:32 GMT

Hello. When I look in VIP at the GTIN you provided, I see your Brand Name is different than what we show for you, Please see below and correct it to Proof Company, LLC

Re: Kroger New Brand Submission.

moproof — Tue, 20 Dec 2022 19:48:30 GMT

I just changed it to Proof Company, LLC and am still getting the error message

Re: Kroger New Brand Submission.

CommunityJedi22 — Tue, 20 Dec 2022 19:53:21 GMT

Hello @moproof I recommend you reach out to your contacts at Kroger and ask them how they have your Brand listed on their end. They would need to update to what you are sending or you would need to update so it matches what they have and then you can try again...

Re: Kroger New Brand Submission.

jcharles — Wed, 21 Dec 2022 16:08:02 GMT

The prompt you see in a product will always appear when working on a GTIN. The message is advising you to be consistent when you submit a brand name. Kroger would like to avoid having your brand name in submitted in multiple ways. The error will always appear before you attempt to submit, and you can just enter through it. The purpose is to ask suppliers to be consistent with the way they submit their brand name.

Re: Kroger New Brand Submission.

tedwards — Fri, 17 Jan 2025 19:28:02 GMT

I am getting both of these errors (KR1325 & after PI4002) in the Kroger VIP. Are you saying I need to withdraw publication in IM, wait 25 hours, make the change and republish? We have a few sub brand names, it is possible Kroger was not aware of them

Re: Kroger New Brand Submission.

RenaeB — Fri, 17 Jan 2025 19:40:01 GMT

Hello @tedwards,

Welcome to the 1WS Kroger Community!

Could you provide the GTIN related to the errors?

If you are receiving the error message below, it means the Kroger top-off or hierarchy information has not been completed. The message indicates that this is a NEW item in Kroger VIP.

I recommend reviewing the Kroger VIP training videos. Afterward, complete all Kroger hierarchy and top-off information before submitting to Kroger.

If you have any further questions after watching the videos, we are here to help!

Re: Kroger New Brand Submission.

tedwards — Fri, 17 Jan 2025 19:38:58 GMT

00769175002874

00769175003222

I have a few more if needed

Thank you

I have many more if you need them

Re: Kroger New Brand Submission.

Val — Fri, 17 Jan 2025 20:51:32 GMT

Hello @tedwards, thanks for continuing the use of the community.
Here is an article explaining When Do I Have to Wait 25 Hours to Update My Item/Hierarchy?.

Items 00769175003222 and 00769175002874 have been listed but not yet topped-off and submitted to Kroger. The next step is to add Hierarchy Data attributes for your items and, to get you started you can use 101 Basic - Hierarchy Level Data in Product Introduction for Kroger.

You can also use the Kroger Manual here Kroger VIP - Reference Manual for GDSN Information Providers and you can start from chapter 3.3 Part 2 – Populate Hierarchy Attributes for these 2 specific cases. If is also very useful to go through the entire manual and the Kroger videos here https://community.1worldsync.com/t5/Kroger-Training/ct-p/KrogerTrainingOffering to understand the general item workflow once you have the possibility.

Thank you!