topic Re: Syndigo pop up in Ask A Question for Rich Content

Syndigo pop up

tropperbrother — Tue, 03 Feb 2026 12:50:19 GMT

Hey, every time I open a new page, the "Syndigo" update and press release pop up on my screen. I have clicked it like 50 times now, and this is the most annoying thing ever. It makes working on this platform unbearable. Turn it off.

Re: Syndigo pop up

CommunityJedi22 — Tue, 03 Feb 2026 12:45:59 GMT

Hello @tropperbrother, and thank you for reaching out via our customer community. You are welcome to use this tool to find helpful information, including support and training. You can collaborate with peers and our teams dedicated to helping customers, and you can, of course, provide feedback. We value all feedback, good and bad, but there are thresholds for professionalism that your message fell short of. Please communicate and work with us while respecting our teams. I am updating your message, and a member of our team will contact you directly to understand the issue you are encountering. We will also post an updated note once resolved, for future customer reference.

Re: Syndigo pop up

tropperbrother — Thu, 05 Feb 2026 10:22:29 GMT

I apologize for the way i wrote the message I could have formulated it better but the message is the same and this issue makes the platform unusable and it is still occuring. I had quite a lot of work i needed to get done and every time I went back to the rich content builder, this pop up (see attachment) popped up. So frustrating and it does not matter what I click each time I upload a new page I am greeted by this amazingly unneccesary and infuriating pop-up.

Please make it stop.

Re: Syndigo pop up

CommunityJedi22 — Thu, 05 Feb 2026 13:57:22 GMT

Hello @tropperbrother, and thank you for that. We look forward to working with you her eon this issue and anything else. A member of our technical support team also contacted you directly by email so we could help you with this. We are working on this and will get back to you soon. Thank you for your patience.