topic Re: Dot Foods Publication Error in Ask a Dot Foods Question

Dot Foods Publication Error

PB02 — Mon, 06 May 2024 20:34:43 GMT

Hello,

I am trying to publish my items to DOT Foods and get the same publication error for each item I try to publish - "Product Description is required." This error shows up twice. I can't click into this error for more information, and it won't take me to where the error is located when clicked. Can someone please help me figure out what is causing this error and how to fix it?

Re: Dot Foods Publication Error

jcharles — Mon, 06 May 2024 21:09:45 GMT

@PB02

Welcome to our online community!!

I pulled one of your items so you could see where the Product Description is

If you have a specific GTIN you need help with, I would be happy to help!

Re: Dot Foods Publication Error

PB02 — Mon, 06 May 2024 21:30:13 GMT

Hi @jcharles -

Can we please use that GTIN, 10857407006312, as a reference? It looks like I have a description in the area you highlighted. Can you advise why that error is still coming up?

Thank you!

Re: Dot Foods Publication Error

jcharles — Tue, 07 May 2024 12:52:49 GMT

@PB02

We can see that GTIN 10857407006312 has been successfully received.