topic Re: Product Introduction error in Ask A Question for Albertsons

Product Introduction error

lflanary — Wed, 02 Nov 2022 15:52:13 GMT

Today just isn't my day! Now I have another issue with an item in Product Introduction/Kroger/Harris Teeter. The comment received back states that I need to add Calories, Total Fat, Sodium, Total Carbohydrate & Protein and to mark the Organic Claim. All of this information is already on this item. I validated again and it said ok and I submitted again but received the same notice. Any suggestions?

Re: Product Introduction error

CommunityJedi22 — Wed, 02 Nov 2022 16:15:52 GMT

I will help make your day better if I can. What's your example GTIN?

Re: Product Introduction error

lflanary — Wed, 02 Nov 2022 16:42:28 GMT

00072036280459 - Thankyou!!!

Re: Product Introduction error

CommunityJedi22 — Wed, 02 Nov 2022 17:01:44 GMT

Ok, I see the comment they sent back to you. Is there someone you can reach out to on their end, one of your contact points, and ask them why they sent that message to you when you provided that content on your consumer-level item?

Re: Product Introduction error

lflanary — Thu, 03 Nov 2022 17:43:59 GMT

I have reached out - it will be next week before I know anything. Thank you!

Re: Product Introduction error

lflanary — Thu, 10 Nov 2022 18:48:29 GMT

It was apparently on their end. All is good now. Thank you!!!