topic Unresponsive in Ask A Question for Albertsons

Unresponsive

lflanary — Wed, 02 Nov 2022 13:20:15 GMT

For the last couple of days I have had issues with Product Introduction/Kroger. When I bring up an item and then click on the plus sign for Select Region or All Regions (Geographic Regions) it just stalls out. Any help will be appreciated.

Re: Unresponsive

CommunityJedi22 — Wed, 02 Nov 2022 14:02:07 GMT

Sometimes that happens if you have an invalid character as an attribute value. Does it happen for all your GTINs? What GTIN are you on when you save and it kicks you out?

Re: Unresponsive

lflanary — Wed, 02 Nov 2022 14:54:30 GMT

Working on GTIN 10072036280487 - I was able to enter other information this morning and save it. Then when I went to this particular area it froze up on me. Same place as yesterday...Thanks!

Re: Unresponsive

CommunityJedi22 — Wed, 02 Nov 2022 14:58:24 GMT

I do not see GTIN 10072036280487 in VIP for you. Can you double check that GTIN?

Re: Unresponsive

lflanary — Wed, 02 Nov 2022 15:11:40 GMT

Screen Shot below -

Re: Unresponsive

CommunityJedi22 — Wed, 02 Nov 2022 16:14:05 GMT

I see that the item hierarchy did not have any values populated for the geographic regions before trying to add another. Can you add the details for the first region and once complete add the additional one and see if you get the same behavior?

Re: Unresponsive

lflanary — Wed, 02 Nov 2022 19:40:19 GMT

That was the answer! I wish it had shown me an error instead of just timing out. I will make a note to remember that for the next item. As always, thanks for your help!!