topic Re: Hi/Ti population error in Ask A Question for Albertsons

Hi/Ti population error

christyklg — Wed, 17 Apr 2024 14:29:47 GMT

Hello, I am receiving the following error message and I can't work out what I've done wrong. Please see two attached photos. I have both of the fields populated, but it's saying that I don't. How can I get this corrected? Thank you!

WARNING: On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be populated.

Re: Hi/Ti population error

jcharles — Wed, 17 Apr 2024 16:03:28 GMT

Hi Christy welcome to our online community!

I can see how this might be confusing to figure out. The TI X HI should equal what you have in the Total Count of All Products.

The number of case on the pallet are 24, but the TI X HI is totaling 224? The numbers will need to match to get past the validation.

Please let me know if I can expand on any points above.

Re: Hi/Ti population error

christyklg — Fri, 19 Apr 2024 14:02:46 GMT

@jcharles Thank you so much for your help! I'm still struggling to get this to all match up. I have attached two photos. This is a simple hierarchy where their are 12 eaches per case. 98 cases per non-gtin pallet. What am I doing wrong? Thank you again!

Re: Hi/Ti population error

Val — Fri, 19 Apr 2024 14:52:28 GMT

Hello,@christyklg and welcome back

The validation error is caused by the Total Count of All Products on the Case. The attribute refers to how many next lower level items you have inside a Case, so it should be 12, please:

Once you update and save, you should no longer be getting the "Your parent and child direct link quantities should match" hierarchy validation error.

Here is an article from our Community that covers the Total Count attribute and Hierarchy Information section in more detail for you: Total Count of All Products - Qty Next Level Items - Hierarchy Link Quantities

Please let us know if there is any additional information I can provide you with.

Re: Hi/Ti population error

christyklg — Fri, 19 Apr 2024 15:19:37 GMT

@Val I simply can't thank you enough for your guidance. I have read the article and feel like I'm getting closer but it's not matching on my other case pack of 3 levels. I have a case of 24 eaches total (2 inner displays of 12 eaches).

Is the problem coming from the count of specific item on the non-gtin pallet? Is that what's throwing this off? I don't see how the math of 2 x 12 isn't adding up to 24.

Re: Hi/Ti population error

Julie — Fri, 19 Apr 2024 15:34:19 GMT

Hello @christyklg, it's lovely talking to you again.

Please review the example from the article provided relating to Pallet / Case / Each hierarchy as it is the most similar to yours. I will attach it and use it as an example below:

In your scenario, the Case contains 2 Displays and each Display contains 12 Eaches.

When creating this hierarchy, the link quantity between the Case and Display would be 2 and the link quantity between the Case and Each would be 12. There would be nothing linked below the Each.

The Total Count of All Products on the Case would be 2, on the Display it would be 12 and on the Each it would be 1. Thank you.

Re: Hi/Ti population error

christyklg — Fri, 19 Apr 2024 17:55:02 GMT

@Julie @Val You made it make sense! LOL thank you! I knew I was missing one small piece and now they all fit into place. Thank you so much!

Re: Hi/Ti population error

Julie — Fri, 19 Apr 2024 20:02:33 GMT

It was our pleasure! Thank you for reaching out and I hope you have a lovely weekend.

Re: Hi/Ti population error

Jaada123 — Mon, 06 Jul 2026 13:51:08 GMT

Hi,

I'm getting the same error message ad multiple times. I'm not sure what I am doing wrong.

20302993889186-US

Re: Hi/Ti population error

Jaada123 — Mon, 06 Jul 2026 13:52:00 GMT

Hi,

I'm getting the same error message ad multiple times. I'm not sure what I am doing wrong.

Re: Hi/Ti population error

anca — Mon, 06 Jul 2026 15:19:04 GMT

Hello @Jaada123,

Thank you for reaching out to our customer community. Welcome.

The values you entered are correct, and it appears that the item was published successfully today.

Can you please send us a screenshot of the error received, so we can investigate this for you?

We are looking forward to your response.

Thank you, and have a lovely day!

Re: Hi/Ti population error

Jaada123 — Mon, 06 Jul 2026 18:45:05 GMT

Re: Hi/Ti population error

ana_neamtu — Tue, 07 Jul 2026 11:47:03 GMT

Hello, @Jaada123,

Thank you for the additional information.

The REVIEW CIC messages containing the Ti/Hi Warning are old; they have already been fixed by providing the correct information on 20302993889186. This Warning has not been sent back again.

The REVIEW CIC dated 2nd July is still visible in the REPORTS > Sync Status report because no new CIC has been returned to replace the older one in the IM GUI .

Please do not hesitate to let us know if you have any questions.

Thank you