topic Re: DSD Authorization Worksheet Error in Ask A Question for Albertsons

DSD Authorization Worksheet Error

lmartin — Wed, 28 Sep 2022 13:00:41 GMT

Our team has been getting the following Error Message:

Reason for Send Back:

ATTACHMENT - Missing or Incomplete - DSD Authorization Worksheet

Comments:

INVALID VENDOR NUMBER or SUB ACCOUNT PROVIDED â�� Update form, attach revised form in PI and resubmit

We have verified our Vendor Number multiple times and the error still occurs - would anyone know how to resolve?

Thank you.

Re: DSD Authorization Worksheet Error

JustinW — Wed, 28 Sep 2022 14:05:29 GMT

Hello,

Thank you for reaching out to us in the Community. I have reviewed recent DSD attachments from your company that has been uploaded. With both your Venod Number and Vendor Sub Account starting with 0 I would recommend putting an ' in front of those numbers. This will make sure that the full numbers get over to them without the leading 0s getting dropped. Please do let us know if you have any further questions. And thanks again.

Re: DSD Authorization Worksheet Error

jcharles — Wed, 28 Sep 2022 14:08:03 GMT

Hello,

Can you try to add the Class & Sub-Class, would this make a difference? I noticed that the only one they have accepted with no issue have been 10083791272648.

Re: DSD Authorization Worksheet Error

smsabold — Thu, 29 Sep 2022 13:21:49 GMT

Hello!

Thank you for the suggestion. I have updated our sheet with '0 for our Vendor and Sub Account numbers and resubmitted. However the item was sent back to Supplier again with the same error message. Any other suggestions as to what we are not filling out properly? Really appreciate the help and support!

Re: DSD Authorization Worksheet Error

JustinW — Thu, 29 Sep 2022 18:27:42 GMT

Hello,

I would recommend reaching out to your Albertsons Sales Merchandiser to make sure they do not have different numbers listed for your Vendor Number or Sub Vendor Number as everything is showing correctly in the file.

Re: DSD Authorization Worksheet Error

jschumann2 — Wed, 18 Jan 2023 14:55:46 GMT

Was the answer ever found here? I am stuck with the same thing - I even looked at one accepted previously and with exception of date and cost, they match exactly.

Re: DSD Authorization Worksheet Error

CommunityJedi22 — Wed, 18 Jan 2023 16:17:13 GMT

Hello @jschumann2 I am checking on this for you on our end and we will get back to you.

Re: DSD Authorization Worksheet Error

CommunityJedi22 — Thu, 19 Jan 2023 19:20:39 GMT

Hello @jschumann2 . I hope your week is going well, I checked on this and confirmed the advice Justin gave in this post is what Albertsons asked us to recommend as a best practice for this particular question/issue:

We reviewed recent DSD attachments from your company that have been uploaded. With both your Venod Number and Vendor Sub Account starting with 0 we recommend putting an ' in front of those numbers. This will make sure that the full numbers get over to them without the leading 0s getting dropped. Otherwise, they recommend you reach out to your Albertsons contacts for questions about your vendor number.

Re: DSD Authorization Worksheet Error

jschumann2 — Thu, 19 Jan 2023 19:23:02 GMT

I did try that but it kept giving me an error that it had to be a number between 00000001 and blah blah. Albertsons suggested downloading a fresh copy and submitting so I did and we will see what happens with that.

Re: DSD Authorization Worksheet Error

CommunityJedi22 — Thu, 19 Jan 2023 19:24:07 GMT

Sorry for the delay and please let me know how it goes for you

Re: DSD Authorization Worksheet Error

jficca — Mon, 06 Mar 2023 12:46:02 GMT

Where can we find our vendor sub account number?

Re: DSD Authorization Worksheet Error

CommunityJedi22 — Mon, 06 Mar 2023 13:58:01 GMT

Hello @jficca and welcome to our customer community. The Albertsons vendor number is specific to them and not something we can provide. Albertsons asked us to direct vendor number questions to them so they can make sure you get the support you need.

Re: DSD Authorization Worksheet Error

MMiller — Thu, 28 Dec 2023 13:40:09 GMT

Was anyone able to find a solution to this problem? We are receiving the same message for the first time this year. We have used the same information for years but this year we are getting the same error message posted above about a Missing or Incomplete Worksheet. Is there any tricks to this or a good person to contact about this?

Re: DSD Authorization Worksheet Error

jficca — Thu, 28 Dec 2023 14:17:28 GMT

Are you making sure that you attached the DSD Authorization worksheet when submitting?

Re: DSD Authorization Worksheet Error

jschumann2 — Thu, 28 Dec 2023 14:18:34 GMT

I believe what was happening was we were using an older form. Download a new one from the homepage of VIP. Make sure your date is not in the past. Do not copy and paste anything - that seems to be icky for it too. We have followed those rules and they seem to flow through now.

Re: DSD Authorization Worksheet Error

Julie — Thu, 28 Dec 2023 14:31:33 GMT

Hello @jficca and thanks for reaching out.

@jschumann2 thank you for helping with this question and I would agree with the same points you mentioned.

Please make sure to use an updated version of the file that you can download from the Home page of Product Introduction.

Please make sure to enter the values in your file rather than Copy and Paste as that can carry over the formatting of the values that are copied.

We would recommend the dates to be in the future. (example: Begin Auth Date (mm/dd/yyyy) is 10/01/2022 which would be in the past).

Please correct the file, replace the incorrect one and submit your item again. Please let me know if that worked.

Re: DSD Authorization Worksheet Error

MMiller — Fri, 29 Dec 2023 15:00:21 GMT

Thank you. I will give this a try.

Re: DSD Authorization Worksheet Error

MMiller — Fri, 29 Dec 2023 15:01:18 GMT

Thank you. I have uploaded a new DSD Form to the items today.

Re: DSD Authorization Worksheet Error

jcharles — Tue, 02 Jan 2024 14:38:40 GMT

Great work on that publication. Please let our team know if we can assist further.

Thank you.

Re: DSD Authorization Worksheet Error

MMiller — Wed, 03 Jan 2024 13:57:43 GMT

Hello - Thank you. I have 12 items that are under the status of 'In Process Merchandising'. They have been in this status for a long time, so I am not sure if Albertsons needs to be told to take action or if the system is not processing correctly. Nothing has bounced back to 'In-process Supplier', so I am thinking everything should be okay for being approved. I am hoping the items get updated soon. Thank you.