Images showing up in Albertsons PI, not flowing through to Jewel site

hmsnow_hormel — Wed, 01 Oct 2025 16:37:41 GMT

We have been trying to get product images to flow through from Albertsons PI to ABS's Jewel-Osco site for a couple of weeks now. We've resolved all the validation errors and everything seems fine in PI, but the images still don't show up on jewelosco.com. Is there something more we should be doing, or is there a contact on the Albertsons side we should know about to help us? We have a BOGO promo starting in two weeks, and the sales team is getting anxious.

Re: Images showing up in Albertsons PI, not flowing through to Jewel site

George_C — Thu, 02 Oct 2025 14:06:39 GMT

Hello @hmsnow_hormel, Thank you for reaching out to our customer community. Welcome.

To better assist you, could you please provide a specific GTIN? I reviewed several items under Albertsons, and they appear to have been completed and submitted.
I also noticed that your company has image shadowing enabled, and the required image fields are properly completed. You can find more information about Albertsons' image shadowing requirements here: Albertsons Image Shadowing Info

We suggest reaching out directly to the Albertsons merchandiser or buyer to help clarify any remaining issues. While we do have a source for contact details, please keep in mind that it's not from an official Albertsons page, so we recommend verifying the information before use: Safeway Supplier Contact Info

Hope it helped. If further questions arise, please let us know. Thank you.

topic Images showing up in Albertsons PI, not flowing through to Jewel site in Ask A Question for Albertsons

Images showing up in Albertsons PI, not flowing through to Jewel site

Re: Images showing up in Albertsons PI, not flowing through to Jewel site