topic Re: Delays for inbound IM Transactions in Ask A Question for Albertsons

Delays for inbound IM Transactions

Kasia — Tue, 11 Jun 2024 15:14:13 GMT

Hello,

Is anyone else experiencing delays for Inbound IM Transactions or is aware of any Backlog?

Re: Delays for inbound IM Transactions

Maria — Tue, 11 Jun 2024 16:26:14 GMT

Hello @KasiaThank you for reaching out to our customer community. Welcome.

We are unaware of any delays or backlogs affecting inbound transactions. If you are experiencing any delays please let us know and send any examples that can help us check on our end. Thank you!

Re: Delays for inbound IM Transactions

Kasia — Tue, 11 Jun 2024 17:13:57 GMT

Hi Maria,

Yes, I am still seeing delays. I tried to unlink a GTIN (10077975096540) and the status still shows "Underway" since 6/11 11:05 AM. Message ID: CBL-MSGID-004692668. There are other codes where I am showing data that was pushed over as a change still shows "Underway"

Re: Delays for inbound IM Transactions

BigBuford — Tue, 11 Jun 2024 20:52:20 GMT

Hello,

I am now following up to inquire if you've now been able to successfully unlink the items?

Thank you for your patience!

Re: Delays for inbound IM Transactions

Kasia — Wed, 12 Jun 2024 12:58:02 GMT

GM, No it has not, it still shows as "underway" and "Pending Unlink" no new status since yesterday

Re: Delays for inbound IM Transactions

Julie — Wed, 12 Jun 2024 14:30:39 GMT

Hello @Kasia and thank you for the update.

Would you mind reaching out out to your AS2 provider as the Item Unlink did not reach the Item Management worklist? I've attached below all records tied to the GTIN provided:

I've also created a ticket for your request to see if the team can identify any stops/ failures stopping the item being received in Item Management, you will receive an email with additional information. Thank you!

Re: Delays for inbound IM Transactions

Kasia — Fri, 14 Jun 2024 15:05:20 GMT

Hello,

Just wanted to know that the issue appears to be resolved now and backlog transactions have cleared.

Re: Delays for inbound IM Transactions

Julie — Fri, 14 Jun 2024 15:10:18 GMT

Thank you for letting us know, that's great news. I hope you have a very lovely day and weekend and please let us know if any additional help is needed!

Re: Delays for inbound IM Transactions

Kasia — Fri, 14 Jun 2024 16:02:44 GMT

Thanks Julie! You as well 🙂