topic Re: Error Message while trying to delete External File Links (not allowed to save) in Ask A Question for Albertsons

Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 14:47:02 GMT

Good morning team!

I have come across an issue that I had not had before. I am trying to delete a couple of EFLs and have taken off info on every field (like I've done before), but it's still giving me an error message, as seen in attached screen shot.

Your help in this matter will be greatly appreciated!

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 15:51:57 GMT

Hi Nancy, good to see you again! Can you confirm you are experiencing this issue on GTIN 10071072013219? I see that you were making modifies but I want to confirm the GTIN in question.

Thanks!

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 15:58:28 GMT

@jcharles, yes, that is the correct Gtin.

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 16:18:53 GMT

Hi Nancy,

When I validated the GTIN, this is the error I am seeing now.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 16:21:25 GMT

@jcharles, I had updated all the attributes that were missing, including this one, but it would not allow me to save because of the EFL error.

I will go ahead and update the necessary attributes now.

Is there anything I was missing before regarding the EFL?

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 16:29:10 GMT

Nancy,

I did not see anything that needed to be corrected for the EFL to be worked. Please try to see if we can get the item updated and validated.

Let me know if you cannot complete this GTIN.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 16:46:07 GMT

@jcharles, I tried to delete the EFLs again and save, but it's still giving me the same error message.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 17:28:10 GMT

@jcharles, I updated all the missing attributes, as well as deleted all the info regarding the EFLs and tried to save the item, but it is still giving me the error message (please, see screen shot attached).

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 19:07:25 GMT

Hi Nancy,

Apologies for the continued issue with your EFL for GTIN 10071072013219. May I play with the GTIN to see if I can get them removed?

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 19:14:17 GMT

Of course, thank you!

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 19:26:18 GMT

Do we want to remove all images from the GTIN or just the two External Files?

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 19:28:28 GMT

@jcharles, just the External Files please.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 21:22:50 GMT

@jcharles, I tried updating another item and received the same error message. I noticed that the layout changed in 1WS and was wondering if there is an extra step to delete EFLs that I'm not seeing.

Please, see screen shot of this item attached.

Re: Error Message while trying to delete External File Links (not allowed to save)

jcharles — Tue, 21 Nov 2023 21:27:35 GMT

Nancy,

I was not able to get the item to let the EFL be deleted without the error. I did try to update the GTIN using a FUSE template and the error persisted. I will escalate this and add you as the reporter to track the progress. I appreciate your patience while we determine the root cause.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 21 Nov 2023 21:30:13 GMT

@jcharles, thanks for taking the time to figure this out. I will let our broker know that 1WS is working on this issue.

Have a great afternoon!

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Wed, 22 Nov 2023 18:16:12 GMT

@jcharles, good afternoon! It occurred to me that the date in the EFLs area is not showing up like before. I used to delete all the information, including the date.

Could the date be somewhere in the backend that is not allowing us to completely erase the EFLs?

Just a thought. 😉

Re: Error Message while trying to delete External File Links (not allowed to save)

Julie — Wed, 22 Nov 2023 19:21:33 GMT

Hello @nancyVigo and thank you! I'll pass this along to my colleagues.

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Wed, 22 Nov 2023 19:29:04 GMT

@Julie, you're welcome! You all have a happy Thanksgiving! 🙂

Re: Error Message while trying to delete External File Links (not allowed to save)

nancyVigo — Tue, 28 Nov 2023 14:26:13 GMT

@jcharles and @Julie, good morning!

I think I figured out a way to permanently delete the EFLs. Since the error message was the need to enter the "Digital Asset Type Code," I filled this area out with "Product Image" and enter today's date under the "Digital Asset End Date/Time." It seems that this worked as it allowed me to enter a DAM image and saved the item. 🙂

Re: Error Message while trying to delete External File Links (not allowed to save)

CommunityJedi22 — Tue, 28 Nov 2023 16:14:09 GMT

Nice teamwork everyone. I love to see the collaboration.