topic Re: Item Hierarchy Link Quantity Help in Ask A Question for Albertsons

Item Hierarchy Link Quantity Help

masonboedeker — Wed, 08 Nov 2023 17:33:50 GMT

Hi Community,

I have run into the issue that one of my items hierarchy link quantity was inputted incorrectly and was wondering if someone would assist in a solution to be able to either edit or give me the steps to be able to make this correction.

Item GTIN in question GTIN: 10011110136173

Thanks,

Mason

Re: Item Hierarchy Link Quantity Help

Julie — Wed, 08 Nov 2023 19:36:04 GMT

Hello @masonboedeker and thanks for reaching out through the Community!

If you need to modify a published hierarchy, you would need to withdraw that hierarchy from any published recipients (please make sure to withdraw all existing publications for that item), wait 25h, change the links and item's information to what it would need to be corrected to and then publish back to your recipient.

I have attached an article explaining which item updates require a waiting period of 25h after withdrawing the publication: https://community.1worldsync.com/t5/IM-Knowledge/When-Do-I-Have-to-Wait-25-Hours-to-Update-My-Item-Hierarchy/ta-p/370

How to withdraw a hierarchy: https://community.1worldsync.com/t5/Training-Documents/101-Basic-Item-Management-How-to-Delete-or-Withdraw-Publication/ta-p/6130

Please let me know if this helped!

Re: Item Hierarchy Link Quantity Help

masonboedeker — Tue, 14 Nov 2023 16:02:56 GMT

Hey Julie,

I have followed the steps in line for this and it is now not allowing me to update the link quantity is this something you may be able to help me with?

thanks,

Re: Item Hierarchy Link Quantity Help

masonboedeker — Tue, 14 Nov 2023 16:09:53 GMT

This is the error I am given even after I have withdrawn the publications and waiting the 25hr wait period to change hierarchy quantity and still does not allow.

Re: Item Hierarchy Link Quantity Help

DanV — Tue, 14 Nov 2023 16:27:21 GMT

Hello masonboedeker,
I see 1 publication deletes that was recently done today for GTIN 10011110136173:

You would need to wait 25 hours from the last publication delete before you are able to modify the hierarchy.

Re: Item Hierarchy Link Quantity Help

masonboedeker — Tue, 14 Nov 2023 16:55:31 GMT

Okay I will stay on the lookout for when that will change thank you for the help! I will stay in touch with results when the 25hrs is complete and I make the change.

Re: Item Hierarchy Link Quantity Help

masonboedeker — Wed, 15 Nov 2023 20:31:14 GMT

Good Afternoon,

I have made the changes and the 25 hours since the publication withdraw and it is now giving an error message saying one of the GTINs attached is a duplicate and I was wondering if you could maybe check this out for me?

thanks

Re: Item Hierarchy Link Quantity Help

Julie — Wed, 15 Nov 2023 21:06:43 GMT

Hello @masonboedeker and thanks for reaching out!

After removing the Each from your Links please make sure to click on "Update Hierarchy". After updating the hierarchy you can attempt to link the item again and it should work without issues. Please let me know if there's anything else I can help with.